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Catalog Specialist, Customer Experience and Business Trends (CXBT) Capability Team

India

DESCRIPTION

As the earth's most customer-centric company, Amazon obsesses at improving customer experience on a daily basis. We are looking for a motivated full-time employee to join our Customer Experience Strategy team in Bangalore, India. This role is ideal for a candidate looking for to learn with an exciting, dynamic company.

Key job responsibilities

Performing a wide range of data collection, data entry, and data processing related tasks (e.g., data tagging, uploading data into online systems). Conducting data validation and analysis
Using high level of judgement to determine/identify differentiated experiences and/or trends.
Partner with internal stakeholders and deliver high quality work, escalate operational issues, draft SOPs.
Conduct trainings for the team whenever required to improve cross-skilling and build more capabilities
Contribute and lead process improvement initiatives that impact overall efficiency/ quality
Managing team engagement activities
Building workflows and automating tasks using AI.

BASIC QUALIFICATIONS

Bachelor's degree
Speak, write, and read fluently in English
Strong analytical skills including proficiency in Microsoft Excel
Prompt engineering/AI Literacy

PREFERRED QUALIFICATIONS

Experience with Microsoft Office products and applications
Basic knowledge of SQL
Previous work experience, especially handling data recording and business analysis
Attention to details
Excellent team player capable of learning and sharing knowledge in a team environment.
Self-starter, motivated, and extremely organized

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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