Catering Operations Manager

JOB SUMMARY:

The Operations Manager for the Neom Region will oversee all operational functions to ensure high levels of client satisfaction and operational effectiveness. This will be accomplished through leading and developing the team to deliver consistent and successful projects.

Key Responsibilities:

• Collaborate with Department and Project Managers to ensure all support functions (HR, Quality, Finance, Procurement) align with business needs.
• Conduct regular team meetings to identify and resolve any issues or gaps.
• Manage profitability by effectively controlling food costs, labor costs, and overheads, in line with the agreed service scope.
• Develop the annual financial plan for the region.
• Create and implement strategies for continuous improvement to meet business objectives.
• Expand and diversify revenue streams to minimize reliance on a limited customer base.
• Maintain client relationships through regular interactions, addressing any concerns promptly to protect project profitability.
• Identify and rectify weaknesses in client contracts and relationships, implementing improvement measures as necessary.
• Work with Project Managers to ensure client expectations align with contractual terms and initiate corrective actions when needed.
• Establish quality monitoring systems to gauge customer satisfaction, identify growth opportunities, and ensure compliance with contracts
• Oversee the recruitment and selection process for operational staff.
• Set performance goals and track targets for team members.
• Foster an experienced and effective team to support long-term project success.
• Encourage cross-training among employees, recognizing and developing high performers. 

Qualifications:  

• Bachelor’s or Master’s degree in Hospitality/Catering Management or equivalent experience.
• Minimum of 7 years of relevant experience, with at least 3 years in the GCC region.
• Proficiency in English; knowledge of Arabic is preferred. 
• Strong organizational, project management, and problem-solving skills 
• Flexible, adaptable, and eager to learn with a positive attitude. 
• Commitment to excellence and passion for the role.
• Ability to coordinate effectively with various departments to resolve issues
• Solid understanding of health and safety regulations.
• Capability to work independently and manage multiple tasks/projects.
• Excellent time management, communication, and interpersonal skills.
• Proficient in Microsoft Office and financial analysis.

Core Skills:

• Leadership and team development.
• Strong communication and interpersonal abilities.
• Financial management and budgeting expertise.
• Problem-solving and decision-making skills.
• Knowledge of quality assurance and compliance standards.

Key Result Areas (KRAs):

Client Satisfaction:

•  Maintain a client satisfaction rating of 95% or higher, as measured by quarterly surveys.
• Achieve zero client complaints escalated to management.

Operational Efficiency: 

• Deliver budgeted profitability through effective cost management.
• Achieve zero non-conformance reports from audits.

Team Management: 

• Retain a skilled and engaged team with an annual turnover rate of less than 10%.
• Ensure all team members meet or exceed their performance targets.

Continuous Improvement:

• Implement at least 3 process improvement initiatives annually that positively impact efficiency or client satisfaction.

Health, Safety, and Compliance:

•  Achieve zero reportable incidents per health and safety metrics.
• Ensure full compliance with applicable laws and industry standards.

Financial Management:

• Meet the objectives of the annual financial plan.