CC Reporting Specialist

As a Reporting Specialist you will be responsible for developing a strong understanding of CX Team performance across all our verticals, and to develop and implement a repeatable process for reporting and monitoring all the Vertical KPIs” CX Team” and improve their performance through quality and depth of analytical insights and recommendations for improvement.

Job Responsibilities:

• 
  


• Ensure that staffing needs are being met with a long-term strategy in mind


• 
  


• 
  


• Data export, collection and processing from our Systems, calibration and consolidation for all data.


• 
  


• 
  


• Development of user-friendly reports and data overviews for CX Team performance.


• 
  


• 
  


• Explore growth opportunities from data and build actionable data-driven insights in all areas.


• 
  


• 
  


• Preparation of weekly business reviews to CX Managers, monitor and report main business performance KPIs.


• 
  


• 
  


• Being the first person to know about critical changes in CX Team performance.


• 
  


• 
  


• Auditing data quality and user behavior on a periodic basis to ensure meaningful insight is generated relating to customer engagement.


• 
  


• 
  


• Provide training and guidance to team members on reporting tools and data analysis techniques, to enhance team capabilities.


• 
  


• 
  


• Design business analysis and data recording systems for use throughout the department


• 
  


• 
  


• Regularly examine data reports to locate and resolve mistakes throughout


• 
  


• 
  


• Accurately analyze and collect data for various types of business reports


• 
  


• 
  


• Create business reports that provide insight into key data points


• 
  


• 
  


• Communicate the results of data analysis in written and verbal form to managers.


• 
  


• 
  


• Monitor data to identify changes in financial and business trends related to CX KPIs.


• 
  

Required skills and qualifications:

• 
  


• Bachelor's degree in business, information systems, or a related field


• 
  


• 
  


• 1-3 years of experience in the same role.


• 
  


• 
  


• Attention to details


• 
  


• 
  


• Proactive


• 
  


• 
  


• Strong Excel Knowledge


• 
  


• 
  


• Strong analytical and problem-solving skills