Qureos Mentor

Halan - حالا

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 We are seeking a highly skilled and detail-oriented
 
 Helpdesk Support Technician
 
 to provide technical assistance and troubleshooting across various IT systems. The ideal candidate will be responsible for diagnosing and resolving hardware, software, and network-related issues while ensuring the smooth operation of
 
 Windows, macOS, and Linux
 
 environments. Additionally, the role involves supporting virtualization technologies, security systems, and network infrastructure.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 -Provide comprehensive technical support for
 
 Windows (client &amp; server), macOS, and Linux
 
 operating systems.
 
 
 -Diagnose and resolve hardware, software, networking, and printer-related issues efficiently.
 
 
 -Administer and manage user accounts, permissions, and access control within
 
 Active Directory
 
 and
 
 Office 365.
 
 
 
 -Install, configure, and maintain operating systems, applications, and software updates.
 
 
 -Configure, maintain, and troubleshoot
 
 CCTV camera systems
 
 and access control solutions.
 
 
 -Manage firewalls, routers, and switches, ensuring network security and stability.
 
 
 -Provide support for
 
 VPN, Wi-Fi,
 
 and remote access solutions.
 
 
 -Log, track, and resolve issues through the IT ticketing system.
 
 
 -Escalate unresolved technical issues to higher-level support teams when necessary.
 
 
 
 
 
 - Maintain an IT asset inventory and ensure compliance with security policies.
 
 
 
 
 
 
 Requirements:
 
 
 
 
 
 
 -Minimum 2 years of experience in an IT support or helpdesk role.
 
 
 -English Proficiency: B2+ (Excellent communication skills required)
 
 
 -Strong expertise in
 
 Windows, macOS, and Linux
 
 administration.
 
 
 -Hands-on experience with VMware, firewalls, routers, switches, and IT security protocols.
 
 
 -Familiarity with
 
 CCTV
 
 systems and access control technologies.
 
 
 -Excellent problem-solving and communication skills.
 
 
 -Ability to work independently and manage multiple tasks efficiently.
 
</div>

Sr IT Helpdesk Specialist

<div>
 
 
 Job Overview:
 
 
 
 
 
 
 
 We are seeking a
 
 
 Senior Quality Control (QC) Engineer
 
 
 to join our growing technology team. In this role, you will take ownership of the testing strategy and ensure the delivery of high-quality, reliable, and scalable software products. You will lead quality initiatives, mentor junior team members, and collaborate closely with cross-functional teams to embed a culture of excellence throughout the development lifecycle.
 
 
 
 
 
 
 
 As a
 
 
 Senior QC Engineer
 
 
 , you will play a key role in maintaining automated testing, validating backend systems and
 
 
 APIs
 
 
 , and optimizing performance across complex environments.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 &bull;Collaborate with developers, DevOps, and product managers to ensure quality is embedded at every stage of development.
 
 
 
 
 &bull;Perform
 
 
 API testing
 
 
 using
 
 
 Postman
 
 
 and
 
 
 Rest Assured
 
 
 , ensuring robust backend validation.
 
 
 
 
 &bull;Conduct performance and load testing to identify bottlenecks and support optimization.
 
 
 
 
 &bull;Validate data accuracy and consistency using
 
 
 SQL
 
 
 and
 
 
 NoSQL
 
 
 databases.
 
 
 
 
 &bull;Mentor and guide
 
 
 junior QC engineers
 
 
 , reviewing their test plans and automation scripts.
 
 
 
 
 &bull;Participate in
 
 
 automation code reviews
 
 
 and provide constructive feedback on testability and quality standards.
 
 
 
 
 &bull;Research and introduce new tools or techniques to enhance testing efficiency and coverage.
 
 
 
 
 
 
 
 Requirements:
 
 
 
 
 
 
 
 &bull;Minimum 3+ years of experience in
 
 
 Software Quality Assurance
 
 
 , with at least 1 year in a senior or lead capacity.
 
 
 
 
 &bull;Strong grasp of
 
 
 ISTQB
 
 
 concepts, methodologies, and techniques.
 
 
 
 
 &bull;Proven experience of
 
 
 Java
 
 
 and
 
 
 JavaScript
 
 
 for building automation scripts.
 
 
 
 
 &bull;Proven experience with
 
 
 Rest Assured
 
 
 and
 
 
 Postman
 
 
 for
 
 
 API
 
 
 testing.
 
 
 
 
 &bull;Hands-on experience with
 
 
 Performance Testing
 
 
 tools and methodologies.
 
 
 
 
 &bull;Good command of
 
 
 SQL
 
 
 and
 
 
 NoSQL
 
 
 databases.
 
 
 
 
 &bull;Familiarity with
 
 
 gRPC
 
 
 and
 
 
 WebSockets
 
 
 testing is a strong plus.
 
 
 
 
 &bull;Excellent analytical and problem-solving skills with strong attention to detail.
 
 
 
 
 &bull;Ability to lead initiatives, influence teams, and drive quality improvements.
 
 
 
 
 &bull;Strong communication skills and a collaborative mindset in a fast-paced environment.
 
 
 
 
 
</div>

Senior QC Engineer

<div>
 
 
 About the job
 
 
 
 
 Job Overview:
 
 
 
 
 
 
 
 We&rsquo;re looking for a PR &amp; Communications Supervisor to drive media relations, events, and CSR communications while ensuring consistent brand messaging across markets.
 
 
 
 
 The ideal candidate is a strong communicator with hands-on PR experience.
 
 
 
 
 
 
 
 Job Description:
 
 
 
 
 - Create briefing documents for press releases, announcements, and social media posts.
 
 
 
 
 - Coordinate logistics for media events, interviews, and conferences.
 
 
 
 
 - Monitor and track media coverage to provide updates and insights.
 
 
 
 
 - Handle regional-specific PR tasks in coordination with local agencies and partners.
 
 
 
 
 - Ensure market-appropriate communication while maintaining brand consistency.
 
 
 
 
 - Assist in planning and executing events.
 
 
 
 
 - Follow up with internal stakeholders and liaise with the agency on the activities of the company&rsquo;s CSR Foundation.
 
 
 
 
 - &NoBreak;Coordinate with internal teams to gather information and ensure seamless execution of activities.
 
 
 
 
 - &NoBreak;Support content creation for LinkedIn, media kits, and internal communication.
 
 
 
 
 - &NoBreak;Track PR performance metrics for weekly or monthly reports.
 
 
 
 
 - &NoBreak;Provide real-time updates on crisis monitoring and media sentiment.
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 
 - 5+ years of experience in PR &amp; Communications.
 
 
 
 
 
 
 
 - Excellent command of written and spoken Arabic &amp; English.
 
 
 
 
 
 
 
 - Strong agility, problem-solving, and multitasking skills.
 
 
</div>

PR & Communication Supervisor

<div>
 
 
 Job purpose
 
 
 
 
 The role is responsible for activating new users through our activation points and raising awareness about the company&rsquo;s products and services. The ideal candidate is enthusiastic, results-driven, and enjoys interacting with customers.
 
 
 
 
 
 
 
 Role and Responsibilities
 
 
 
 
 -Represent the company professionally at activation points and promotional locations.
 
 
 
 
 -Achieve daily and weekly activation targets while maintaining high-quality service.
 
 
 
 
 -Activate user accounts quickly and accurately.
 
 
 
 
 -Promote and explain the company&rsquo;s products to potential users.
 
 
 
 
 -Support customer requests and make basic adjustments when needed.
 
 
 
 
 Qualifications and Education Requirements
 
 
 
 
 -Bachelor&rsquo;s degree in any relevant field.
 
 
 
 
 -0&ndash;1 year of experience in sales.
 
 
 
 
 -Strong drive for achieving results
 
 
 
 
 -Excellent communication and negotiation skills.
 
 
 
 
 -Flexibility to work night shifts, weekends, and public holidays when required.
 
 
 
 
 -Previous customer service experience is a plus.
 
 
 
 
 
 
 
 
 
</div>

Direct Sales Specialist - Giza

<div>
 
 
 Job purpose
 
 
 
 The role is responsible for activating new users through our activation points and raising awareness about the company&rsquo;s products and services. The ideal candidate is enthusiastic, results-driven, and enjoys interacting with customers.
 
 
 
 
 
 
 Role and Responsibilities
 
 
 
 -Represent the company professionally at activation points and promotional locations.
 
 
 -Achieve daily and weekly activation targets while maintaining high-quality service.
 
 
 -Activate user accounts quickly and accurately.
 
 
 -Promote and explain the company&rsquo;s products to potential users.
 
 
 -Support customer requests and make basic adjustments when needed.
 
 
 
 Qualifications and Education Requirements
 
 
 
 -Bachelor&rsquo;s degree in any relevant field.
 
 
 -0&ndash;1 year of experience in sales.
 
 
 -Strong drive for achieving results
 
 
 -Excellent communication and negotiation skills.
 
 
 -Flexibility to work night shifts, weekends, and public holidays when required.
 
 
 -Previous customer service experience is a plus.
 
 
 
 
 
 
</div>

Direct Sales Specialist - Cairo

<div>
 
 
 Job Summary:
 
 
 
 We are looking for a creative and detail-oriented social media &amp; Content Executive with 1&ndash;3 years of experience to join our content team. The ideal candidate will be responsible for planning, executing, and analyzing engaging content across our digital platforms, ensuring brand consistency, platform best practices, and measurable results.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 
 <li>
 
 Content &amp; Activation Planning:
 
 </li>
 
 <li>
 Develop and manage monthly activations, marketing calendars, and content calendars in line with brand objectives and campaign timelines.
 </li>
 
 <li>
 Collaborate with internal teams and external partners to ensure smooth execution of planned activities.
 </li>
 
 <li>
 
 Content Creation &amp; Production:
 
 </li>
 
 <li>
 Ideate and execute creative content, including short-form videos and reels; tailored to different platforms.
 </li>
 
 <li>
 
 Platform Management &amp; Hygiene:
 
 </li>
 
 <li>
 Upload, schedule, and review platform content to ensure accuracy, brand alignment, and optimal formatting.
 </li>
 
 <li>
 Maintain platform hygiene by monitoring page visuals, links, and descriptions, and ensuring they are up-to-date and error-free.
 </li>
 
 <li>
 
 Competitive &amp; Trend Monitoring:
 
 </li>
 
 <li>
 Keep a close watch on competitor activities and identify potential opportunities or threats.
 </li>
 
 <li>
 Monitor emerging trends, tools, and features across social media platforms and apply relevant insights to enhance performance.
 </li>
 
 <li>
 
 Performance Analysis:
 
 </li>
 
 <li>
 Conduct monthly performance reviews of brand content and campaigns, extracting key learnings and recommendations for improvement.
 </li>
 
 <li>
 Prepare reports on engagement, reach, and other KPIs for internal review.
 </li>
 
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 
 <li>
 Bachelor&rsquo;s degree in marketing, Business Administration, Communication, or any relevant field.
 </li>
 
 <li>
 1&ndash;3 years of hands-on experience in social media management, content creation, or digital marketing.
 </li>
 
 <li>
 Strong understanding of social media platforms (Instagram, Facebook, TikTok, LinkedIn, etc.) and their respective best practices.
 </li>
 
 <li>
 Creative mindset with a keen eye for detail and brand consistency.
 </li>
 
 <li>
 Excellent organizational skills and ability to manage multiple projects simultaneously.
 </li>
 
 <li>
 Strong written and verbal communication skills in English and Arabic
 </li>
 
 </ul>
 
 
 Preferred Skills:
 
 
 <ul>
 
 <li>
 Basic knowledge of design and editing tools (e.g., Canva, Photoshop, Premiere Pro).
 </li>
 
 <li>
 Experience working with social media scheduling and analytics tools.
 </li>
 </ul>
</div>

Content Specialist

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 We&rsquo;re hiring a Technical Support Engineer
 
 
 to join our fintech team. In this role, you&rsquo;ll handle technical inquiries, troubleshoot user issues, escalate complex problems, and document solutions. Ideal candidates are tech-savvy, detail-oriented, and familiar with tools like Postman and ticketing systems.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 
 <li>
 Diagnose and troubleshoot software-related issues reported by end-users, identifying root causes and providing effective solutions.
 </li>
 
 <li>
 Follow established escalation protocols to route unresolved technical problems to the appropriate internal teams (Development, QC, ....).
 </li>
 
 <li>
 Deliver timely, accurate, and professional responses to user inquiries via support channels (e.g., ticketing system, email, or chat).
 </li>
 
 <li>
 Log all technical issues comprehensively in the support system to ensure traceability and accountability.
 </li>
 
 <li>
 Manage and prioritize multiple open support cases simultaneously, ensuring consistent progress and timely resolution.
 </li>
 
 <li>
 Monitor and respond to incoming technical support tickets, ensuring SLAs are met.
 </li>
 
 <li>
 Create and maintain internal documentation including technical manuals, troubleshooting guides, and bug reports.
 </li>
 
 </ul>
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 
 <li>
 Bachelor's degree in Information Technology or Computer Science
 </li>
 
 <li>
 Experience 0-1 Years in the tech field
 </li>
 
 <li>
 Fintech Oriented
 </li>
 
 <li>
 Great problem-solving skills &amp; Critical thinker
 </li>
 
 <li>
 Experience working with API testing tools, such as Postman
 </li>
 
 <li>
 Great understanding of computer systems, mobile devices and other tech products
 </li>
 
 <li>
 Ability to diagnose and troubleshoot technical issues
 </li>
 
 <li>
 Excellent communication skills verbal and written, with the ability to convey technical information to non-technical users.
 </li>
 
 <li>
 Familiarity with ticketing software
 </li>
 
 <li>
 
 Flexibility to work in shifts and provide on-call support when required.
 
 </li>
 </ul>
</div>

Software Technical Support Engineer

Join Halan - حالا and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.