CCOR - Control Manager, Vice President - Compliance, Conduct and Operational Risk Framework Lead

As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As a Compliance, Conduct & Operational Risk (“CCOR”) Framework Controls Lead in Risk Management & Compliance, you will be responsible for identifying, and mitigating compliance and operational risks in line with the firm's standards. Additionally, you will also provide subject matter expertise and guidance to CCOR Framework-aligned process owners, ensuring that implemented controls are operating effectively and in compliance with regulatory, legal, and industry standards. By partnering with various stakeholders, including CCOR Officers aligned across Lines of Business, Corporate Functions and Regions, Testing Center of Excellence teams, and Audit, you will contribute to the reporting of a comprehensive view of Operational Risk. Your advanced knowledge of risk management principles, practices, and theories will enable you to drive innovative solutions and effectively manage a diverse team in a dynamic and evolving global risk landscape.

This role resides within the Risk Management & Compliance organization and is accountable for supporting the effective execution of the firmwide Controls Framework across CCOR. Specifically, the position provides support to the Compliance teams on matters related to the assessment of risks & establishment of appropriate controls, issue management, reporting, and audit/exam preparedness.

Job Responsibilities

• Execute reporting and governance of controls, policies, issue management, and measurements, offering senior management insights into control effectiveness and inform governance work
• Proactively monitor and evaluate control effectiveness, identify gaps, and recommend enhancements to strengthen risk posture and regulatory compliance
• Manage end-to-end issue management efforts to ensure the effective remediation of issues and implementation of sustainable processes
• Support the implementation of the Office of Legal Obligations program across the CCOR functions, which includes the mapping of obligations to relevant processes and procedures
• Oversee reporting of risks and controls related topics to senior Compliance stakeholders
• Assist CCOR stakeholders in preparation for audits and/or exams where needed
• Partner with Testing Center of Excellence, Compliance Program leads, and Internal Audit to carry out business as usual activities.
Collaborate with process owners to enhance and redesign existing processes to increase efficiencies and reduce operational risk.

Required Qualifications, Capabilities and Skills

• Bachelor’s degree or equivalent experience required
• Excellent writing and communication skills, including the ability to understand and distill information from multiple sources into concise messaging for senior management
• The candidate must be motivated, energetic, detail-oriented, organized, articulate and willing to take responsibility for key controls initiatives
• Collaboration skills to effectively engage with diverse teams and management levels across Global Compliance, Business and Technology areas – fostering communication and partnership
• Strong independent analysis and research skills with limited oversight
• Experience in project management and delivering of key work streams and tasks
Strong time management, planning, and organizational skills, with the ability to multitask, in order to handle a variety of different responsibilities & bring tasks to closure

Preferred Qualifications, Capabilities and Skills

• Minimum 8 years of financial service experience in controls, audit, quality assurance, testing, risk management, or compliance preferred with a deep understanding of controls, risk & controls frameworks, issue management protocols, and governance practices
• Strong analytical skills including proficiency in Excel, Alteryx, Tableau, and/or Signavio
• Experience with process optimization, transformation, and/or data visualization initiatives