CCP Trainer - Hanover Park

Location: Hanover Park
Employment Type: Full-Time
Salary Range: $41,000 – $43,000 per /year (based on experience and qualifications)

Qualifications

• Minimum High School Diploma
• Previous experience in a receptionist or administrative role (preferred)
• Strong communication and customer service skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to handle multiple tasks efficiently

Duties and Responsibilities

• Schedule and conduct pre-service and in-service training for caregivers, onsite or via the portal
• Operate training portal tools and provide basic troubleshooting
• Educate new hires on in-home caregiving policies, responsibilities, and EVV procedures
• Monitor attendance, quiz performance, and maintain training logs
• Assist with hiring paperwork, background checks, and document verification
• Coordinate training space, meals, and refreshments for in-person sessions
• Handle calls, reschedule appointments, and assist caregivers with portal access
• Ensure a professional, customer-service oriented environment during all interactions
• Perform other duties as assigned

Skills and Abilities

• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Ability to work independently and in a team environment
• Professional demeanor and customer service-oriented approach
• Attention to detail and ability to handle sensitive information discreetly

Sahara Home Care is an equal opportunity employer committed to a diverse and inclusive workplace.

Benefits

• Major Health Insurance including Dental and Vision
• Paid Time Off (PTO) and Paid Sick Leave
• 401(k) Plan (Employer does not match)