CCTV Operator - voco Cairo Arabella Plaza

At voco™ Cairo Arabella Plaza, the very first voco in Egypt, we believe in creating a welcoming atmosphere where our guests feel cared for and our colleagues are empowered to deliver memorable experiences.

We are looking for a CCTV Operator who will monitor the hotel’s surveillance systems, ensuring the safety and security of our guests, colleagues, and property in line with IHG security standards.

A little taste of your day-to-day:
Every day is different at IHG, but you’ll mostly be:

• Monitoring CCTV cameras and surveillance systems to detect unusual activity or security risks.
• Responding promptly to incidents, suspicious behavior, alarms, or emergencies.
• Recording and maintaining accurate logs of daily activities and security events.
• Coordinating with the Security team to ensure an appropriate response to incidents.
• Assisting with investigations by reviewing and providing CCTV footage when required.
• Ensuring CCTV systems are functioning properly and reporting malfunctions promptly.
• Supporting access control and monitoring entry/exit points as needed.
• Following hotel and IHG protocols for data protection, confidentiality, and evidence handling.
• Assisting in emergency procedures, evacuations, and drills when required.

What we need from you:

• Bachelor’s degree or diploma in Hospitality or related field preferred.
• Previous experience as a CCTV Operator or in a security role, preferably in hospitality.
• Knowledge of CCTV systems, surveillance procedures, and security protocols.
• Strong attention to detail, observation, and reporting skills.
• Ability to remain alert, calm, and professional under pressure.
• Good communication and coordination skills.
• Basic computer literacy and familiarity with surveillance software.
• Security/CCTV training certification is preferred.

What We Offer

We give our people everything they need to succeed, from a competitive salary that rewards all their hard work to a wide range of benefits designed to help them live their best work life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.