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CDL Shuttle Driver
Summary
Hyatt Regency DFW | Located across from Terminal C – DFW Airport
Hyatt Regency DFW is a vibrant, fast-paced property featuring 811 guestrooms and over 90,000 square feet of event space—but what truly sets us apart is our people. We are seeking individuals who bring authentic hospitality, warmth, and personality to every guest interaction.
This role is more than driving - it’s about being the first and last impression of our hotel.
Take a Tour
About the Role
As a Shuttle Driver, you are not just transporting guests, you are creating a welcoming, safe, and memorable experience from the moment they step onto our shuttle.
This role is ideal for someone who:
- Naturally connects with people and enjoys providing service
- Takes pride in creating a clean, comfortable, and positive environment
- Understands that every interaction matters
Key Responsibilities
- Safely transport guests to and from DFW Airport terminals in a 16+ passenger shuttle
- Greet every guest with a warm, professional, and friendly demeanor
- Assist guests with luggage, boarding, and unloading with care and attentiveness
- Engage with guests by offering directions, local insights, and hotel information
- Maintain clear communication with hotel dispatch/communication base
- Ensure the shuttle is clean, fueled, and well-maintained at all times
- Follow all driving regulations and safety protocols
What Sets You Apart
We are specifically looking for candidates who demonstrate:
A true hospitality mindset
- You anticipate guest needs before they ask
- You remain calm, patient, and solution-oriented, even during busy or stressful moments
- You enjoy making people feel welcome and valued
Strong guest service instincts
- You communicate clearly, kindly, and professionally
- You go beyond “just doing the job” to create a positive experience
- You understand you represent the hotel at all times
Accountability and professionalism
- You show up reliable, prepared, and focused
- You take pride in safety, cleanliness, and presentation
- You follow through and take ownership of your responsibilities
Qualifications
- Valid CDL (Commercial Driver’s License) with appropriate passenger endorsement
- Clean driving record in accordance with company and insurance guidelines
- Previous experience driving a shuttle, bus, or large passenger vehicle strongly preferred
- Prior hospitality or guest-facing experience required (hotel, airline, transportation, or similar)
Guest Experience & Service Expectations
- Demonstrated ability to deliver warm, engaging, and professional service in every interaction
- Strong communication skills with the ability to connect naturally with a diverse guest population
- Proven ability to remain calm, courteous, and solution-oriented in a fast-paced environment
- A genuine passion for hospitality, someone who enjoys helping people and creating positive experiences
Additional Requirements
- Ability to assist guests with luggage (lifting, pushing, and pulling as needed)
- Ability to stand, sit, and operate a vehicle for extended periods of time
- Flexible schedule, including weekends, evenings, and holidays
- Basic knowledge of the DFW area or willingness to quickly learn routes and key destinations
- Ability to follow safety procedures, operational guidelines, and communication protocols consistently
Why Hyatt Regency DFW?
We take care of our colleagues so they can take care of our guests.
- Complimentary and discounted room nights worldwide
- Medical, dental, prescription, and vision benefits after 30 days (Full-Time)
401(k) with company match
- Paid family bonding time & adoption assistance
- Personal Development Reimbursement program
- Discounts with major retailers
- Complimentary meal during shift
- On-site parking
And so much more!
Every interaction matters. We are looking for someone who delivers a consistently exceptional guest experience, not just occasionally, but every trip, every guest, every day.
If you’re someone who naturally leads with service, enjoys engaging with people, and takes pride in representing a world-class hotel, we’d love to meet you.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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