Cellphone Repair- CSR

Position Summary:
We are seeking an experienced individual with knowledge on Cellphone repair, troubleshooting to help clients over the phone and guide them with any procedures they may need.

Responsibilities:

• - Provide technical support to customers via phone, email, or chat.
• - Diagnose and resolve technical issues.
• - Interpret the failure and decipher if the end user has been experiencing a true device failure or if there is potential user error or misinterpretation of the device capability or specifications.
• - Discover and apply insights from process gaps found during the actual transaction flow.
• - Ability to collect information and engage in complex problems as well as willingness to work with end-user & repair technicians asking and answering inquiries.
• - Provide exceptional customer service by actively listening to customers' concerns and providing appropriate solutions.
• - Evaluate claims to determine eligibility based on Warranty terms and conditions.

Skills:

• - At least ONE year of experience troubleshooting Samsung devices.
• - Familiarity with Samsung products and warranty policies.
• - Develop and maintain excellent working relationships with all assigned levels within the company.
• - The ability to gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs and tables of information and to plan and prioritize multiple work assignments.
• - The ability to read, write, provide critical data review and prepare reports.
• - Excellent customer service skills with the ability to effectively communicate technical information to non-technical users.
• - Ability to analyze complex technical problems and provide timely solutions.
• - Work independently and in a team environment in order to achieve personal and team goals and complete assignments within established time frames.

Join our team as a Technical Support Representative and be part of a dynamic company that values its employees. We offer competitive compensation packages, opportunities for career growth, and a supportive work environment. Apply today to start your journey with us!

Job Type: Full-time

Pay: $20.00 per hour

Shift:

• 8 hour shift

Ability to Relocate:

• Irving, TX 75062: Relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Pay: $20.00 per hour

Experience:

• cellphone troubleshooting: 2 years (Required)
• Technical support: 1 year (Required)
• Phone etiquette: 1 year (Required)

Work Location: In person