CEM OD/PD

About the Role

The role involves overseeing network operations and ensuring customer satisfaction while maximizing the business value of customer networks through effective project management and consulting capabilities.

Responsibilities :

• General owner of network operation.
• Be responsible for overall operation planning (value objective setting, scope, and key milestones), project-based operation management, and value objective closed-loop management.
• Invoke business and network consulting capabilities to identify customers' business and network issues, match solutions, and promote the implementation of solutions to maximize the business value of customer network.
• Ensure customer satisfaction, and achieve a win-win situation between Huawei and customers.

Qualifications :

• Communication engineer degree, with 8+ years of experience in CEM Domain.
• Have at least 4 years in CEM leading positions.
• Have operation project experience.
• Aware of existing network key technical features/solutions.
• Be familiar with SmartCare solutions and UC.
• Have good knowledge on project management techniques.

Required Skills :

• Strong communication skills.
• Project management expertise.
• Technical knowledge in CEM and network solutions.

Preferred Skills :

• Experience with SmartCare solutions.
• Leadership experience in CEM.