Center Director

The Director oversees the business management of the Vascular Services Center, including an Office-Based Lab (OBL). The Director is responsible for the administrative, fiscal, clinical, community relations, and facility needs of the Center. This role implements policies, procedures, and standards to ensure compliance with Medicaid, Medicare, and regulatory requirements. The Director is expected to innovate and optimize workflows that support Center goals and enable Providers to deliver excellent patient care.

Essential Responsibilities Include:

• Manage, lead, and organize all day-to-day operations of the Center.
• Collaborate and communicate with all levels of AVA, Center Providers, Staff, Owners, and Referring Providers.
• Ensure the Center’s performance aligns with key indicators and overall growth strategy. Manage key operational metrics, including volume, labor, productivity, and care expense management.
• Monitor financial and operational reports closely, executing performance improvement plans to address service gaps and enhance clinical and operational quality and efficiency.
• Review and analyze operations regularly to ensure they meet the needs of Providers and the Practice.
• Support the Front-Office team, Referral Coordinator, and Billing department to ensure timely and accurate task completion.
• Continuously evaluate provider billing workflows, making recommendations and implementing approved improvements.
• Hire, train, and retain top talent, ensuring resource levels are consistently maintained.
• Report daily, weekly, and monthly updates to Senior Management.
• Develop and maintain a comprehensive Community Relationship and Referral Management Program. Collaborate with the Corporate Marketing Director and SVP to support marketing initiatives. Represent the organization in community business, civic associations, government agencies, and professional organizations.
• Ensure compliance with legal requirements, standards, policies, and procedures, including but not limited to HIPAA, QAPI, and applicable state regulations.
• Manage and analyze the patient satisfaction tool to gather feedback, identify improvements, track performance, and implement changes for enhanced patient care and experience.
• Conduct regular meetings to keep staff updated on processes, policies, and procedures.
• Regularly train, assess, and coach team members' performance.
• Maintain inventory and supplies to meet the Center's needs within budget parameters.
• Ensure staffing patterns promote effective daily operations while managing personnel costs efficiently.
• Maintain current policies and procedures in compliance with Medicare, Medicaid, and state regulations, revising as necessary.
• Facilitate interdisciplinary team services and ensure ongoing assessments of patient/family needs.
• Address patient concerns and ensure physician approval of continuity of medical care.
• Support employees with job-related stress or issues as necessary.
• Organize the Center to delineate authority and establish clear lines of communication to ensure efficient operations.
• Protect patient confidentiality and safeguard all patient-related information in accordance with HIPAA laws.
• Develop cooperative relationships and communicate professionally with all Physicians/Providers.
• Investigate and report issues related to patient care or conditions that might harm patient or employee well-being.
• Collaborate with the SVP of Operations to identify budgetary requirements and manage resource allocations appropriately.
• Oversee the Center’s Quality Assurance Program, working with the SVP of Operations and the CCO to report results.
• Develop performance indicators, collect and analyze data, and take corrective actions based on the Center’s Performance Improvement (PI) plan.
• Conduct monthly audits to ensure documentation compliance and accurate billing.
• Maintain vendor relationships and ensure cost-effective procurement of services and supplies.
• Ensure patient satisfaction metrics are met, and address areas for improvement.
• Conduct Monthly Business Review meetings with the Medical Director to review cost per procedure.

Required Experience & Skills:

• Must have 3+ years of relevant healthcare management experience in ambulatory surgical services, vascular centers, or multi-specialty practices.
• Complete understanding of the marketplace and proven success in referral marketing and Community Ed.
• Bachelor's Degree in Health Administration, Business Administration, or a related field is highly desirable.
• Proven leadership skills with experience in driving operational efficiency, cost management, and enhancing patient care.
• Strong understanding of key financial analytics and operational drivers in a healthcare setting.
• Proficiency with office software, including EMR systems, MS Office Suite, and virtual meeting platforms.
• Excellent communication, problem-solving, and interpersonal skills.
• Flexibility and adaptability to changing priorities in a fast-paced environment.

What We Offer:

This is a full time, on-site position. We offer a base salary that ranges from 90K to 110K depending on your relevant experience, education and job fit. We have a PTO program, full med/dent, 401k, annual bonuses and more! If you are looking to lead a patient-focused team and continue to build on our established reputation in vascular health, apply today!

Douglas Vascular/American Vascular Associates is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.