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Center Director 2

Job Summary

This role meticulously orchestrates and oversees the entirety of daily center operations for donor center designated as complex by Senior leadership, ensuring adept management of personnel, vigilant product oversight, smooth coordination of donor flow, and seamless functionality of critical resources.

This is What You’ll Do

Maintain compliance with all state and federal regulations (FDA approved SOPs, OSHA, CLIA, GMP); ensure certifications/licenses are current; collaborate with departments to implement corrective and preventive actions (CAPA).
Host internal and external audits; partner with leadership and quality teams to identify and resolve deviations, training needs, and best practices.
Oversee preventive maintenance and integrity of donor center equipment and storage systems, mitigating equipment failures and ensuring proper upkeep.
Maintain donor center functions and assets; inform leadership of irregularities; mitigate and report unsafe situations.
Achieve targeted production goals in quality and quantity; optimize operational costs, inventory, and purchase orders in compliance with company practices.
Direct employee performance evaluations, improvement/development plans, corrective actions, and employment decisions (hiring, promotions, terminations) in alignment with organizational goals.
Ensure compliance with HR policies and procedures, assist in investigations, and foster a positive culture through mentorship and role modeling of core values.
Oversee onboarding, training, retraining, and leadership development; track training data and certifications; collaborate with Quality and Field teams to resolve deviations and audit findings.
Maintain training documentation and ensure regulatory compliance; communicate training needs and concerns with Field Training teams for proactive solutions.
Manage donor relations to foster retention, referrals, and growth; oversee payroll, staff meetings, and operational KPIs to drive performance.
Direct center marketing and advertising initiatives, collaborating with corporate departments to identify and implement enhancements.
Lead a donor center of designated complexity, factoring production volume, hours, staff size, donor base, competition, and product lines.
Provide mentorship to other Center leadership roles and serve as subject matter expert/liaison for strategic initiatives with project management operations.
Perform other duties as assigned.

This is What it Takes

Bachelor’s degree preferred.
Three (3) years of operations and/or process management/supervisory experience.
Three (3) of people management, including recruiting and training (maybe concurrent with operations/process management experience).
Knowledge of fiscal management and/or budgeting preferred.

Physical Requirements

Ability to work in a highly regulated industry preferred.
Effective communication and organizational skills.
Ability to effectively communicate in writing and verbally and possesses strong interpersonal skills.
Ability to use office software preferred.