Center Manager

Impact & Scope

Score Plus Learning Center is hiring Center Manager to join The Princeton Review’s Test Preparation Academic Team at Jumeirah Lakes Tower branch in the Emirates of Dubai to oversee all aspects of the center including staffing; sales, service, academics, and the overall center P & L. He/she will hire, manage, and coach a team of counselors/advisors and coordinators to achieve financial, service, and academic outcomes.

Desired Skills & Experience

Leadership

Ø Recruit, train, manage and coach a team to achieve desired sales, service and academic outcomes

Ø Provide ongoing development and training opportunities for team

Ø Contribute to the overall performance of The Princeton Review and Lingua Plus programs

Business Development & Strategy

Ø Drive growth of the Center business through development and execution of marketing and sales plans

Ø Providing complete information to clients based on their needs and aspirations

Ø Encouraging telephonic leads and leads from other sources to walk into the centre for counseling

Ø By cross-selling relevant products

Ø Hire, train and coach team to achieve targets

Ø Create a welcoming and supportive Center culture for our students and Parents

Ø Oversee the academic progress of students and assist them in planning their studies and achieving their goals

Ø Work collaboratively with other departments including outside sales, curriculum, and executive leadership to improve outcomes

Ø Ensure proper staffing and provide ongoing training and development of staff

Ø Manage key performance metrics including sales, student retention, academic excellence, and expense management

Ø Ensure excellence in all student experiences in the local center. Provide enthusiastic, hands-on customer service.

Ø Conduct presentations to school counselors, prospective and enrolled students

Ø Develop and maintain relationships with high schools, colleges and institutions within the territory.

Ø Oversee facilities management

Ø Administer and Coordinate Center Licenses, Staff Visas and other day to day Center Operations as per the requirement of the Corporate Office.

Knowledge, Skills & Abilities

Ø Ability to build, manage, and motivate a high-functioning team.

Ø Hiring, managing, coaching and performance assessment skills

Ø Excellent interpersonal, communication, presentation, and leadership skills

Ø Strong problem-solving, decision-making capabilities and strong analytical skills

Ø Organizational and long-range planning skills

Ø High Energy Level

Ø Confident and optimistic demeanor and the ability to thrive in a fast-paced environment

Ø Results focus with a passion for customer service and business growth

Ø Ability to work effectively in a dispersed workforce

Requirements

Ø Bachelors or Masters Degree (B.E / B.Tech. / MBA /M.Sc / M.Com)

Ø 7+ years experience with at least 5 years in a managerial role in education industry. Further previous experience in a teaching or training role will be preferred

Ø Must be willing to work extended hours (including evenings and weekends), as needed, to meet business objectives

Job Types: Full-time, Permanent

Education:

• Bachelor's (Required)

Experience:

• managerial: 5 years (Required)

Language:

• English (Required)