Center Manager

Job Purpose:

Oversee day-to-day operations of designated Orange Wheels centre, ensuring operational efficiency, high-quality customer experiences, and team leadership which includes handling budgets, achieving sales, performance targets and managing inventory to support operational requirements.

Key Responsibility:

1. Operational Management

• Oversee the day-to-day operations of Orange Wheels' centre, ensuring adherence to operational protocols, standards and budgets.
• Maintain the centre’s facilities, ensuring cleanliness, safety, functionality, upkeep & minor maintenance.
• Induct new members; train & manage team, ensuring adequate staffing levels to meet operational needs in coordination with area manager.
• Handle ROTA for all team members in coordination with area manager.
• Support organizing & execution of the various events & camps as planned by the Regional/ Area Manager & Marketing team.
• Promote activities, memberships, or loyalty programs as defined by organization from time to time.
• Manage the visual display & merchandising as per company policy.

2. Customer Experience

• Ensure high-quality customer service by addressing inquiries, concerns, and feedback promptly through telephonic & face to face discussions.
• Continuously improve the centre’s services to enhance the overall experience for customers, aligning with the brand's "magical experience" standards.
• Gather and analyse customer feedback to identify areas for improvement and implement necessary changes.

3. Sales and Performance Targets

• Execute and propose sales strategies to meet or exceed sales targets.
• Monitor and analyse key performance indicators (KPIs), taking necessary actions to ensure targets are met or exceeded.
• Identify opportunities for revenue growth, upselling, and cross-selling services/products.
• Manage the centre’s budget effectively, optimizing resources while maintaining profitability.
• Offer & convert customers to use the centre for birthday parties & execute in coordination with party & events teams.

4. Team Leadership and Development

• Provide guidance, motivation, and leadership to the team, creating a positive work environment that is in line with TRIBE.
• Conduct regular training sessions to upskill staff and ensure they deliver on brand promises and customer service expectations.
• Conduct performance reviews, set goals, and provide constructive feedback to improve team performance.
• Handle the team leave planning, rotation, promotion, initiatives to reduce attrition among other such initiatives.

5. Community Engagement and Partnerships

• Maintain relationships with local organizations, schools, and communities to drive awareness and participation.
• Interact with the property management teams to augment footfall, push promotions & plan various activities of the centre.
• Organize events, workshops, or collaborations to enhance the centre’s visibility and community engagement.
• Partner with various vendors to augment service offerings and experience to customers.

6. Compliance and Standards

• Ensure implementation of daily, weekly, monthly checklists & procedures & monitor their effectiveness.
• Ensure that all OW operations comply with all relevant laws, regulations, and organizational policies including health & safety standards.
• Support audits and inspections to identify and address any potential compliance issues and address the recommended actions within defined timelines.
• Face external audits as and when they happen.
• Maintain accurate and up-to-date records of all OW operations.
• Implement and monitor standards to ensure the delivery of the 'magical experience' and other national/ international standards.

7. Inventory Management & Control

• Manage inventory levels, order supplies, and maintain stock to support operational requirements.
• Control the inventory value to optimize the centre expenditures and profitability.

Job Type: Full-time

Pay: AED8,000.00 - AED10,000.00 per month