Qureos Mentor

IdeaCrate Edutainment

Job Purpose:Lead and inspire the team to deliver exceptional customer experiences, ensure smooth day-to-day operations, adherence to SOPs, and drive growth, to uphold the commitment to providing a premium edutainment experience for children.Key Responsibilities:1. Daily Operations<ul><li>Supervise the day-to-day operations of the Centre, ensuring adherence to grooming standards.</li><li>Implement and uphold promotional activities to drive engagement and customer loyalty.</li><li>Conduct regular 15-minute daily briefings for the team.</li><li>Monitor and minimize absenteeism to ensure operational efficiency.</li><li>Encourage and motivate employees, serving as a role model and example.</li><li>Enforce a no-phone policy for employees to maintain a focused and safe environment.</li><li>Oversee inventory in the cafe, maintaining office supplies, and ensuring timely ordering of materials.</li><li>Manage the frequent occurrence of parties, ensuring smooth coordination and supervision.</li><li>Submit daily End-of-Day (EOD) reports to the Area Manager, Finance, and Regional Manager.</li><li>Ensure SOPs are followed with 100% adherence.</li><li>Be ready to lend a hand with additional tasks when colleagues in OW are unavailable, ensuring a seamless workflow and strong team support.</li></ul>2. Sales and Revenue Management<ul><li>Contribute to achieving weekly sales targets by effective managing of the team.</li><li>Regularly update the daily sales board, offering in-depth insights into sales metrics and trends for the team's awareness and analysis.</li></ul>3. Customer Experience<ul><li>Lead the delivery of exceptional customer experiences, ensuring play areas, cafe, party hall, and retail spaces meet high standards.</li><li>Manage the kids and parents, with specific guidelines for weekdays and weekends.</li><li>Address and resolve customer complaints promptly, implementing necessary measures for cleanliness and satisfaction.</li></ul>4. Reporting and Analysis<ul><li>Manage internal data related to maintenance, inventory, and attendance.</li><li>Provide proper communication channels, especially in risk mitigation situations.</li><li>Address maintenance issues promptly, ensuring timely resolution even in emergencies.</li></ul>5. Team Leadership and Development<ul><li>Motivate the team by setting an example, following SOPs, and ensuring their adherence.</li><li>Incorporate motivational strategies and daily sales board updates.</li><li>Encourage employee suggestions, communicate with the area manager regarding IT concerns, and implement recognition schemes.</li><li>Recognize the need for customer service training and ensure it is implemented for the team.</li></ul>Requirement: Arabic Speaking with Valid UAE driving licenseLocation: Abu Dhabi &amp; SharjahIndustry Exposure: Edutainment, Education, Hospitality, EntertainmentKnowledge: <ul><li>Operational management in edutainment</li><li>Customer experience strategies</li><li>Sales and revenue management</li><li>Standardization &amp; SOP enforcement</li><li>Quality assurance measures</li><li>Risk assessment &amp; management</li><li>Health &amp; hygiene standards in child-centric environments</li><li>Inventory management</li><li>Ordering processes and coordination of operational needs</li></ul>Skills:<ul><li>Leadership and motivation</li><li>Analytical thinking</li><li>Problem-solving</li><li>Customer service and complaint resolution</li><li>Coordination with various departments</li><li>Adaptability to dynamic environments</li><li>Implementation of security measures and risk management</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Team Leader: 2 years (Preferred)</li><li>Supervisor: 2 years (Preferred)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Required)</li></ul>

Team Leader

Job description:Job PurposeDeliver seamless and memorable event experiences for clients by efficiently managing party bookings, providing exceptional customer service, and overseeing a range of creative and operational aspects, ensuring every event is a success.Key Responsibilities:1. Event Planning and Coordination <ul><li>Coordinate, Oversee and Participate in events at the assigned centre.</li><li>Collaborate with clients to Identify the client&rsquo;s requirements and expectations for each event.</li><li>Liaise with vendors, exhibitors, and stakeholders during the event planning process to ensure everything is in order.</li><li>Plan and execute events, ensuring alignment with company standards.</li><li>Handle administrative duties such as maintaining records, updating databases, managing calendars, and preparing reports for management or clients.</li><li>Ensure a diverse and engaging range of entertainment options ensuring that result of the event is successful and memorable for everyone.</li><li>Be ready to lend a hand with additional tasks when colleagues in are unavailable, ensuring a seamless workflow and strong team support.</li></ul>2. Client Interaction and Communication<ul><li>Communicate directly with the customers throughout the event planning process to learn requirements and goals</li><li>Coordinate guest list and vendor specifications and ensure all parties understand relevant information and details.</li><li>Serve as the main point of contact for all stakeholders, including clients, vendors, attendees, and speakers.</li><li>Maintain open lines of communication, update stakeholders about event details and changes, and answer inquiries and concerns.</li><li>Perform post-event tasks promptly such as meeting with clients to ensure satisfaction and also documenting issues and resolutions.</li></ul>3. Promotion &amp; Customer Service <ul><li>Conceives of and assembles creative and innovative event themes and attractions to enhance event experiences and goals.</li><li>Handle creative requests, sending email campaigns and design visually appealing e-invites by co ordinating with the Marketing team.</li><li>Offer assistance to clients, maintain customer satisfaction, and ensure a positive experience.</li></ul>4. Finance and Logistics Management <ul><li>Manage day-to-day administrative work such as issuing invoices, collecting payments and ensure accuracy in financial transactions.</li><li>Negotiate contracts with vendors to acquire necessary services and activities for events while meeting budgetary objectives.</li><li>Manage logistics of event setups, tear down, and follow-up processes also including coordination with the operations team.</li><li>Set up tables, chairs, and decorations for an inviting event space.</li></ul>Location: Dubai &amp; SharjahIndustry Exposure: Edutainment, Education, Hospitality, EntertainmentKnowledge:<ul><li>Event Management</li><li>Customer Relationship Management</li><li>Cultural Awareness</li><li>Local Event Regulations</li><li>Venue Knowledge</li><li>Client Preferences</li><li>Holiday and Cultural Celebrations</li><li>Local Trends</li><li>Multilingual Communication</li><li>Logistics</li><li>Crisis Management</li></ul>Skills:<ul><li>Client Communication, Conversion &amp; Response</li><li>Customer Service Orientation</li><li>Cultural Sensitivity and Understanding</li><li>Communication &amp; Influencing Skills</li><li>Documentation &amp; Presentation Skills</li><li>Event Execution</li><li>Analytical Skills &amp; Attention to detail</li><li>Standardization Implementation</li><li>Vendor Coordination</li><li>Collaboration &amp; Networking</li><li>Inventory Management</li><li>Multitasking</li><li>Integrity &amp; Ethical Conduct</li><li>Stress Management</li></ul>Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per month

Party Coordinator

Job description:Job Purpose:Execute the seamless preparation and timely service of high-quality food items, ensuring adherence to safety and hygiene standards, efficient inventory management, while actively contributing to sales growth and an exceptional customer dining experience in our cafe.Key Responsibilities:1. Food Preparation and Customer Service<ul><li>Skilfully prepare a variety of kid-friendly dishes, ensuring they are served with excellent quality, correct taste, temperature, and visual appeal.</li><li>Follow standardized recipes and presentation guidelines for all food items.</li><li>Contribute to the smooth day-to-day operations of the cafe, focusing on timely food preparation and adherence to safety and hygiene standards.</li><li>Deliver excellent customer experiences by providing prompt and friendly service while addressing any customer concerns or inquiries related to food items.</li><li>Create a positive and engaging atmosphere within the cafe, contributing to a welcoming environment for both children and their families.</li></ul>2. Inventory Management and Ordering<ul><li>Oversee inventory levels and records, implementing efficient ordering processes.</li><li>Purchase daily consumables for the cafe, maintaining a well-stocked and functional environment.</li><li>Conduct regular checks to change date labels on food stock/Ingredients and remove old or expired stock.</li><li>Manage cafe orders, including both routine inventory and specific daily-use items.</li></ul>3. Records and Compliance<ul><li>Maintain temperature records for food items to ensure adherence to safety standards.</li><li>Utilize the Foodwatch app for monitoring and managing food safety and hygiene protocols.</li><li>Keep accurate records of food items, ensuring compliance with quality and safety standards.</li></ul>4. Cafe Maintenance and Cleaning<ul><li>Perform oil cleaning of kitchen equipment and execute deep cleaning routines to maintain hygiene and extended equipment life.</li><li>Execute deep cleaning routines in the cafe area to uphold cleanliness standards.</li><li>Complete opening and closing checklists to ensure smooth operational transitions.</li><li>Collaborate with team members to maintain a clean, safe, and sanitary environment, actively participating in daily and weekly cleaning routines.</li></ul>Knowledge: <ul><li>Culinary techniques and food preparation</li><li>Menu planning &amp; Recipe knowledge</li><li>Food safety regulations and practices</li><li>Inventory management and stock control</li><li>Customer preferences</li></ul>Skills:<ul><li>Efficient recipe execution</li><li>Customer-focused approach</li><li>Application of food safety regulations</li><li>Time management for timely food preparation</li><li>Attention to detail in food presentation</li><li>Collaboration with kitchen team members</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,200.00 per month

Commis Chef

Join IdeaCrate Edutainment and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

IdeaCrate Edutainment

ABOUT_COMPANY

Team Leader

Party Coordinator

Commis Chef