Center Operations Manager

As Manager - Center Operations , your role is to create clarity, consistency, and operational excellence across the gym network by empowering the city and cluster teams to do so. You’ll drive visibility, accountability, and process adoption through systems, toolkits, reporting, and structured governance.

This is a non-sales role focused on process rigor, systemization, and network support — ideal for

someone who understands frontline fitness ops but prefers to build and enable operations delivery.

Key Responsibilities:

Operational Governance & Process Clarity

● Define and drive SOPs across all gym functions — front desk, PT, trials, hygiene, etc.

● Conduct periodic audits (physical, virtual) to ensure adherence

● Create operational playbooks for field teams

Center & Cluster Visibility

● Build and own dashboards, scorecards, and exception trackers to provide visibility into

operational performance (attendance, trials, PT%, hygiene audits, escalations)

● Collaborate with Tech/Product teams to refine and rollout ops dashboards or tools

Rhythm of Business & Reviews

● Anchor the operations calendar — reviews, audits, closures, feedback loops

● Support city and cluster leads in conducting high-quality governance rituals

● Track and follow through on agreed actions — become the “ops conscience” of the org

Field Support & Capability Building

● Support onboarding of new Cluster Managers and Center Managers

● Serve as a resource for process troubleshooting and operational escalations

● Promote best practice sharing across the network

Projects & Enablers

● Lead time-bound improvement projects (e.g., TAT reduction, hygiene revamp, trial funnel

cleanup)

● Partner with functions like HR, Tech, Facilities and Customer Experience to resolve systemic

gaps

Ideal Candidate Profile

● >4 years in business operations, central ops or field enablement roles

● Preferably from fitness, retail, F&B, or hospitality chains

● Strong with Google Sheets, Excel, dashboarding, and reporting tools

● Analytical, structured, and ability to operate under ambiguity

● Experience managing governance processes across multiple stakeholders

● Collaborative communicator who works through influence rather than authority