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Central Carrier Operations Coordinator
About HUB
In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.
Why Choose HUB?
Throughout our network of more than 550 HUB offices in North America, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.
We are the perfect fit if you:
- are seeking a progressive work environment at a rapidly growing organization
- have a desire to help others protect their future
- have an entrepreneurial spirit and are challenged by the opportunity to grow the business
- are focused on learning and development to enhance your industry knowledge and expertise
- are a self-starter willing to invest time and energy to learn the technical aspects of our business
- believe in integrity and building success by developing relationships with others
Position Summary
The Carrier Operations Coordinator serves as the primary liaison between HUB International's MWW, MWE & HRT regions and insurance carrier partners and HUB employees. This role manages all aspects of carrier relationships, including appointments, contracting, documentation processing, and portal access management. The coordinator ensures seamless communication and operational efficiency between internal teams and external carrier partners. In addition to the carrier relationship, the Carrier Operations Coordinator handles a wide verity of process listed below.
Primary Responsibilities
Documentation Management
Manage Electronic Funds Transfer (EFT) forms submission and tracking
Process signature requests for documents requiring principal producer signatures
Coordinate Business Associate Agreements (BAAs) with carrier partners
Handle client policy documents requiring carrier coordination
Process Letters of Agreement (LOAs) and distribute to appropriate parties
Submit Non-Disclosure Agreements (NDAs) to legal department for review and approval
Carrier Communications & Information Management
Serve as central point of contact for carrier-related inquiries
Provide agency and agent information to internal teams and carrier partners
Monitor and manage the Central Carrier Ops email inbox for principal producer correspondence
Route actionable emails to appropriate client service teams
Maintain organized records of carrier communications and requests
Appointments & Contracting
Process new producer appointments with carrier partners
Add states and products to existing producer appointments
Establish agency appointments with new carriers
Verify appointment status and existing producer codes
Maintain accurate records of all appointments and contracting activities
Access Management
Create and manage carrier portal logins for service team members
Process access termination requests for departing employees
Ensure accounting teams maintain current access to carrier statements
Maintain security protocols and access documentation
Compliance & Risk Management
Provide Errors & Omissions (E&O) insurance documentation upon request
Distribute office W-9 forms to internal teams and carrier partners
Ensure all documentation meets regulatory and company requirements
Maintain confidentiality of sensitive business information
Performance Standards
Response time: 24-48 business hours for all inquiries submitted to Central_CarrierOps@hubinternational.com
Maintain accurate and up-to-date records of all carrier relationships and appointments
Ensure timely processing of all documentation requests
Provide proactive communication regarding status updates and potential delays
Qualifications
Required:
Strong organizational and time management skills
Excellent written and verbal communication abilities
Attention to detail and accuracy in documentation processing
Ability to manage multiple priorities and deadlines simultaneously
Professional demeanor when interacting with internal teams and external partners
Proficiency in Microsoft Office Suite and email management systems
Preferred:
Previous experience in insurance operations or carrier relations
Knowledge of insurance licensing and appointment processes
Familiarity with insurance industry compliance requirements
Experience with carrier portals and electronic documentation systems
Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $58,000 - $60,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.
Department Business Operations Required Experience: Less than 1 year of relevant experience Required Travel: No Travel Required Required Education: High school or equivalentHUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
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