Central Operations Representative

The Central Operations Representative will work with other departments and the Customer Care Center in providing unified Customer Service to our customers. In Central Operations you will assist with the completion and processing of Proof, Wire Transfers, ACH, and other operational duties. You will provide great customer service via the phone, in person, and through electronic communication mainly to fellow employees but also with customers. The Central Operations Representative will also complete a list of daily tasks that are vital to the operation of the bank. This position is fully in-person at our Cedar Main branch and is NOT a remote work opportunity. Hours are Monday-Friday 8am-5pm.

At State Bank of Southern Utah, our core values define who we aspire to be each and every day. These values hold us accountable to each other and help us be the best version of ourselves. We look for candidates who find connection with our core values:

Make a Difference: We are actively engaged. We genuinely care. We are knowledgeable and find solutions.

Relationships Matter: We are committed to each other and our customers. We seek to understand, connect, and collaborate.

Live with Integrity: We are trusted to do the right thing. We take responsibility for our individual roles and actions.

Love What We Do: We are passionate and show up with enthusiasm. We are driven and continually look to improve.

Share Positivity: We lift each other. We interact with a positive and optimistic attitude.

Apply at State Bank of Southern Utah and be part of a team that lives by these values every day!

Essential Duties And Responsibilities

• Handle customer service inquires and problems via phone, email and in person
• Assist with wire and ACH processing
• Post POD files
• Prepare adjustment transactions
• Coordinate Positive Pay
• Cross train in areas of ACH, Wires, Proof, and other key operational duties
• Responsible for various reports that will assist in loss mitigation
• LazerVault reports
• SSI verification
• ACH repair
• Proof review and fraud detection
• Sorting, folding, and sending daily branch letters
• Process automatic transfers and placing of stop payments on checks
• Calling on suspicious items
• Balancing different departments books at the end of the day
• Perform various data entry tasks
• Manage daily, weekly and monthly tasks on a rotating basis
• Research and resolve issues pertaining to customers accounts
• Assist with special projects related to back office operations, such as document shredding and mail distribution
• Closely adhere to the Bank’s Information Security policies and procedures
• Assist with other duties as assigned

Minimum Qualifications

• High School Graduate or (GED)
• Must pass a credit & background check
• Must be at least 18 years of age

Preferred Qualifications

• Experience working in a financial institution
• Bookkeeping or accounting experience
• Associates degree

Skills

• Ability to be discreet with employee and customer information
• Knowledge of bank products and services
• Strong problem-solving skills
• Excellent organizational and time management skills
• Ability to work independently and as part of a team
• Proficient with using Microsoft Excel, Word, and basic computer functions
• Strong verbal and written communication skills
• Excellent customer service skills

Full-time employees will be eligible to participate in the following benefits and programs:

• Medical Insurance & HSA
• Dental & Vision Insurance
• Basic Life, AD&D and Long-term disability insurance
• Supplemental life and AD&D options available
• 401K with employer match
• Annual Incentive Program
• Paid Time Off (PTO) accrual every pay period
• Up to 12 paid holidays per year
• Childcare reimbursement program
• Employee recognition program
• Monthly wellness activities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.