CENTRAL RESERVATIONS & CUSTOMER SERVICE MANAGER

Key Highlights:

• Must have strong links with tour operators and DMCs
• Experienced in handling high-level guest complaints
• Strong leadership and interpersonal skills a must

You'll Be Responsible For:

• Overseeing LARGE venue reservations & optimizing booking performance
• Leading a proactive customer service team
• Training, coaching, and driving high service standards
• Enhancing revenue through B2B collaboration and upselling
• Resolving guest issues with professionalism and empathy

Minimum Requirements:
3+ years in a managerial role
Proven leadership in reservations & customer service
Ability to multitask and lead under pressure
Experience with group bookings and B2B travel partners

Ready to take the next step in your hospitality leadership journey?