CENTRAL SERVICES RECEPTIONIST/SWITCHBOARD OPERATOR

CRAVEN COUNTY SCHOOLS
Central Services Receptionist/Switchboard Operator

Job Description

Position: Central Services Receptionist/Switchboard Operator
Reports to: Administrative Assistant to the Superintendent
Terms of Employment: Full-time, 12-Month
FLSA Status: Non-Exempt

Nature of Work
This position is the receptionist and central switchboard operator for the district's Administration Office which includes instructional services, human resource services, technology and accountability services, and finance. Responsibilities include projecting a positive image for the district, greeting and assisting visitors, answering incoming calls, taking messages, and placing outgoing calls for staff as requested. The position also performs a variety of clerical duties to support the central services office.

Education and Experience
High school graduation or equivalent with training in clerical procedures and two years of clerical experience, including answering the telephone and greeting the public.

Certification and Licensure Requirements (if applicable):

• Notary Public

Essential Functions/Typical Tasks

• Warmly welcomes visitors to the office; announces visitors to district staff; directs visitors to proper office as necessary.
• Maintains the reception area in a clean, orderly and welcoming manner.
• Maintains current scheduling calendar for district meetings to be held in the central services board meeting and conference rooms. Maintains and/or refers to the district’s central school activity calendar for general information for the public and coordination of calendar scheduling.
• Maintains portions of the district’s website and answers incoming calls on the district's central switchboard; provides general information; routes callers to appropriate extensions or takes messages.
• Places outgoing long distance telephone calls for staff members with restricted telephone services. Logs commendations, concerns, and questions in the district’s feedback system.
• Responds to public questions related to the following areas:

• Student reassignment
• Kindergarten registration
• Meetings in the building
• School calendars
• Where to find information
• School directory information
• Threat condition procedures

• Monitors operation of switchboard; alerts supervisor if system is not functioning properly; calls for service as needed. Relays messages concerning problems in telephone service as alerted by staff members in other locations. Maintains a log of problems and resolutions.
• Provides clerical support as needed in district's Administration office to include typing letters, memos and forms from handwritten drafts or corrected copy on word processing equipment; collating and distributing district employment application forms, preparing envelopes for in-district and out-of-district mailings; assists with bulk mailings; maintaining reference files, and sorting purchase orders and invoices.
• Sorts and distributes incoming mail for district's administration office; processes outgoing mail by affixing postage and ensuring mail is processed.
• Maintains a variety of files as requested.
• All other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of clerical practices and procedures.
• Knowledge of correct grammar, spelling, and English usage.
• Keyboarding skill at 50 words per minute.
• Skill in operating general office machines.
• Effective oral communication skills.
• Ability to learn the operation of a multi-line switchboard and respond to multiple incoming calls.
• Ability to learn the operation of word processing equipment.
• Ability to maintain accurate records.
• Ability to work effectively under pressure.
• Ability to work independently with minimal supervision.
• Ability to maintain confidentiality.
• Ability to positively represent the district to the public.
• Ability to use tact when dealing with upset and angry individuals.
• Ability to maintain a positive attitude.
• Ability to establish and maintain effective working relationships with students, parents, and staff.

Physical Requirements
This work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel, reaching with hands and arms and repetitive motions, frequently requires standing, walking, stooping, kneeling, crouching or crawling, pushing or pulling and lifting and occasionally requires climbing or balancing; work has standard vision
requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a quiet location (e.g. public office).

Special Requirements
Valid North Carolina driver’s license

Evaluation: Performance of this job will be evaluated in accordance with provisions of the Board and local policy on evaluation of personnel.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. As such, it is not intended to contain all of the duties and qualifications required of an employee in a single position (job). Consequently, it is not to be perceived as a position (job) description or as identification of essential functions as required by ADA.

**By submitting your application you are indicating that you have read the above position description of the job for which you are being recommended. In addition, you are indicating that you are aware of the essential duties of the position and that you can perform the essential functions of the job. You agree to perform each of the duties identified on this job description and understand that failure to perform any of the duties may lead to reprimand up to and including dismissal by the Craven County Schools Board of Education.

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  In compliance with Federal Law, Craven County Schools administers all education programs, employment activities and admissions without discrimination against any person on the basis of sex, race, color, religion, national origin, age or disability.