Central Station Alarm Dispatcher

About the Company

Emergency24 is a nationally recognized provider of professional alarm monitoring and emergency response services. With decades of experience supporting customers across the country, we are known for our reliability, long-standing client relationships, and commitment to high-quality service. We offer a stable work environment, strong team culture, paid training, and long-term career opportunities in a critical, life-safety industry.

The Opportunity

Alarm Monitoring Operators (also known as Central Station Alarm Dispatchers) serve as the first point of contact during emergency and non-emergency alarm events. In this role, you respond to alarm activations, communicate with customers and emergency responders, and ensure accurate, timely dispatch of police, fire, or medical services. This is a fast-paced, detail-oriented position where professionalism and calm communication are essential.

What You’ll Do

• Respond to alarm activations and follow established procedures to verify events
• Handle a high volume of inbound and outbound phone calls
• Dispatch alarms to police, fire, or emergency services nationwide
• Communicate clearly and professionally during high-pressure situations
• Answer customer questions regarding alarm activity and account history
• Monitor alarm and video systems using company software
• Accurately document all calls and alarm activity
• Adhere to assigned schedules, performance standards, and quality guidelines

What We’re Looking For

Currently hiring 2nd Shift between 2:30pm - 2:00am

Skills & Qualities

• Strong customer service skills with professional phone presence
• Clear speaking voice, good grammar, and strong listening skills
• Calm, focused, and composed under pressure
• Detail-oriented with a high level of accuracy
• Reliable, punctual, and able to follow structured procedures
• Ability to learn, follow instructions, coachable and open to feedback
• Comfortable working in a fast-paced, 24/7 environment

Experience

• Previous call center, customer service, or dispatch experience highly preferred
• No prior alarm monitoring or dispatch experience required — paid training provided

Training & Job Requirements

• Paid, in-depth training (approximately 6–8 weeks – full time - Monday- Friday 7:30am - 5:00pm)
• High school diploma or GED required
• Minimum age requirement (18) eighteen
• Must pass required background checks, integrity testing, and confidentiality agreements
• Ability to work assigned shifts, including nights, weekends, and holidays

Physical & Work Requirements

• Ability to sit/stand for extended periods at a computer workstation
• Ability to speak clearly and listen attentively for prolonged periods
• Ability to view computer screens and read information accurately, including small text
• Ability to use multiple screens, a keyboard, mouse, and telephone simultaneously
• Ability to input data accurately while speaking with callers
• Ability to multitask, remain alert, and maintain focus during repetitive tasks
• Ability to respond quickly and calmly to urgent or emergency situations

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Schedule & Compensation

• Full-time schedules (40 hours per week)
• Shifts may include overnight hours, weekends, and holidays
• Compensation:
• Shift differentials, incentive bonuses, and overtime opportunities may be available

Benefits

• Paid training
• Medical, dental, and vision insurance
• Paid time off
• Incentive and bonus programs
• Retirement plan options
• Career growth and advancement opportunities