Central Station Alarm Dispatcher

Central Station Alarm Dispatcher

At EMergecy24, Inc., we like to think of ourselves as civil servants by nature. We provide our customers with a clear, calm and focused experience that will assist in maintaining the security of themselves, their communities, and their loved ones. We are currently looking for additional team members to achieve that goal. Is that you? If yes, then welcome to alarm dispatch and monitoring at Emergency24!

Job Description: At Emergency24 our operations team members are equipped to:

• Work in a fast paced, high call volume environment
• Provide a white-gloved experience by providing a higher level of Customer Support while efficiently and accurately responding to high priority alarms such fire related, burglary related, and medically related alarms (and other alarms)
• We partner with the local authorities to accurately and promptly dispatch across the country to emergency response teams
• Handle and maintain a high-volume of both inbound and outbound calls with a high degree of urgency and accuracy around the clock- 365 days a year!
• Accurately monitor alarm systems using our proprietary software and systems to communicate to our customers swiftly
• Maintain a calm and professional demeanor that allows us to focus and follow all established required dispatch procedures for local and national requirements

Workplace Environment: At Emergency24 we believe that our Operations Team is the bloodline of our business, and as such, we strive to maintain a high retention rate to provide work-life balance for our team members; emphasize a culture that includes respect, team member impact, inclusion, and understanding. We value what each person has to offer and their input! We also value the time and effort our team members provide and we reward heavily! We believe in providing a high quality, comprehensive benefits package.

Your Potential Earnings and Benefits:

Dispatchers can earn from $18 per hour and up to $20 + per hour based on their monthly performance and previous experience:

• Starting base is $18 p/hr in training
• Performance bonuses plans based on monthly and quarterly review (eligibility begins after training is completed)
• Annual and Semi-Annual Reviews and potential merit increases
• Experienced Dispatchers average from $18 to $20 per hour. Top performers make more than $24 per hour! (base + bonuses + overtime)
• Opportunities for standard overtime, double time pay, and triple pay(for company recognized holidays)
• Shift Premiums: 1st and 2nd Shift Weekend premiums: $ 0.50 & 3rd shift premiums: $1.00 for scheduled shift & $1.50 for weekends

Great benefits: Weekly Payroll; 401K Retirement Plan; Dental, Medical, Vision, Life Insurance; Paid Time Off: Sick Time and Vacation; Referral Program; Comprehensive Bonus Package

Requirements:

• Minimum 18 years of age with a high school diploma or equivalent
• Considerate with excellent customer aptitude
• EXCELLENT ATTENDANCE
• Must be able to remain hyper-focused on task at hand with 100% attention to accuracy, detail oriented
• Must pass integrity and aptitude screening, and sign a confidentiality agreement
• Passing of the LiveScan Fingerprint with an extensive background check (as required by State of California and industry requirements)
• Proficient communication skills (verbal, written, and listening)
• Comfortable with using the computer and multi-line phone IS required (previous use of a soft-phone a plus)
• Successful completion of required training
• Previous Customer Service experience (1 year required)
• Previous Emergency or Alarm Dispatching (1 year preferred but NOT required)

Responsibilities:

• Handle and process high volume of inbound/outbound calls that you will be validating, responding to, and dispatching in an accurate manner
• Sit in a call center setting for the full shift (full time)
• Follow all policies and procedures in place to maintain data integrity, safety for yourself and others alike
• Multi-task while maintaining a calm, collective, and professional demeanor
• Must be able to remain hyper-focused on task at hand with 100% attention to accuracy