Central Support Specialist | Premium and Customer Service

Company Description

American Express Saudi Arabia, established in 1999, is a leader in advanced payment solutions tailored for individuals and businesses across the Kingdom. With a focus on innovation and excellence, the company offers diverse solutions, including Credit Cards, Charge Cards, and business payment options, designed to empower customers to manage their finances and embrace opportunities. As a globally integrated payments company, American Express Saudi Arabia provides an extensive range of products, insights, and world-class experiences to foster financial progress and business success. Join a team dedicated to delivering on the promise of being a powerful backing to customers every day.

Job Purpose:

To support the Central Support Department in managing documentation, reporting, and coordination activities across Customer Service and Premium units.

The role contributes to maintaining accurate records, improving process consistency, and ensuring timely execution of operational tasks aligned with AESA policies, procedures, and service standards.

Key Accountabilities:

• Supports the implementation of departmental policies, procedures, and documentation requirements.
• Assists in preparing and updating operational reports, trackers, and data logs to ensure accuracy and timely submission.
• Maintains organized documentation, including processes, workflows, templates, and version-controlled files.
• Coordinates with internal teams to follow up on pending actions and support daily operational needs.
• Assists with simple system enhancement activities such as UAT checks, documenting issues, and validating updates.
• Ensures compliance with AESA Policy & Procedure, audit expectations, and internal governance standards.
• Executes additional duties delegated by the Central Support Manager as required.

Minimum Qualifications:

• Bachelor’s degree in business administration, Operations, or related discipline.
• Minimum 2 years of experience in administrative support, reporting, Customer Service operations, or governance-related roles.

Required Skills and Competencies:

• Strong proficiency in Microsoft Excel, Word, and PowerPoint.
• Solid documentation and organizational skills.
• Analytical mindset with attention to detail.
• Clear written and verbal communication skills.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Experience in CX, operations, or quality/governance is an advantage.