Centralized Billing Manager

Centralized Billing Manager – Plum Dental Group

Reports to: Director of Revenue Cycle Management
Works closely with: Offshore Billing Manager, Credentialing Team
Location: Wickford, RI
Compensation: Flat salary with annual bonus tied to individual and company goals

Role Overview

The Centralized Billing Manager oversees the onshore billing team for a 30+ practice dental group. This role is responsible for managing patient accounts receivable and insurance AR exceptions that cannot be resolved by the offshore team. The ideal candidate has a deep understanding of the full dental RCM lifecycle, a strong operational mindset, and a patient-first approach to billing.

This role focuses on efficiency, accountability, and compassionate communication—ensuring revenue goals are met while maintaining a high standard of patient care.

Key Responsibilities

Team Leadership & Operations

• Manage, coach, and support the onshore billing team

• Oversee daily, weekly, and monthly billing workflows to ensure timeliness and accuracy

• Partner closely with the Offshore Billing Manager to ensure smooth handoffs and clear escalation paths

• Assist with hiring, onboarding, and training of new team members

• Foster a positive, patient-focused and collaborative team culture

Revenue Cycle Management

• Oversee patient AR and complex insurance AR exceptions

• Ensure timely follow-up on unpaid claims, denials, and underpayments

• Monitor claim lifecycle performance and identify opportunities to improve speed and accuracy

• Ensure compliance with payer guidelines and internal billing policies

• Collaborate with Credentialing to resolve payer enrollment or network-related issues

Process Improvement & Efficiency

• Identify inefficiencies in workflows and implement improvements

• Standardize processes across practices where appropriate

• Support automation and best practices to reduce rework and aging AR

• Serve as a subject matter expert for dental billing and insurance processes

Patient Experience

• Ensure patient billing inquiries are handled with empathy, clarity, and professionalism

• Support the team in resolving patient balances while maintaining trust and transparency

• Reinforce the organization's belief that patient care always comes first

Reporting & Accountability

• Create and deliver regular reporting to the Director of RCM

• Track KPIs such as AR aging, collections, denial rates, and team productivity

• Ensure team goals and deadlines are consistently met

Qualifications

Required

• 4+ years of dental billing and/or insurance RCM experience

• 2+ years of people management or team lead experience

• Strong understanding of the full dental claim lifecycle

• Experience handling both insurance and patient AR

• Excellent organizational, communication, and problem-solving skills

Preferred

• Experience in a multi-location dental group or centralized billing model

• Proven success in process improvement and operational efficiency

• Comfort working cross-functionally with offshore teams

What We Value

• Patient-first mindset

• Kind, respectful communication

• Accountability and ownership

• Continuous improvement

• Team collaboration