Certified Medical Assistant (CMA/RMA) - Patient Clinical Services (Day Shift)

If you are a highly self-driven Certified Medical Assistant/Registered Medical Assistant wanting to join a team that values your expertise and empowers you to deliver high quality care in a supportive and dynamic environment, then join our talented Patient Clinical Services (PCS) team. This position is on-site/in-person for a minimum of 6 months before remote considerations.

The PCS CMA/RMA delivers high quality care through advanced clinical support and telehealth services in a remote environment to assist medical and/or nursing staff in the care of patients connecting through telephone and MyCarle messaging to ensure that care needs are met in a timely, efficient, and safe manner.

Patient Care & Clinical Support

• Perform essential CMA job functions in coordination with Primary Care Physicians and Nursing staff.

• Provide patient care through telehealth and MyCarle platforms.

• Collaborate with nurses, clerical teams, and physicians to address patient care needs.

• Coordinate with internal departments, pharmacies, and external facilities.

• Conduct data collection for assessment under RN or clinician direction.

• Relay patient information between patients, nurses, and providers.

• Provide written instructions for procedures, medications, and follow‑up as directed.

• Offer condition‑specific education using approved references.

• Ensure accurate medication and immunization reconciliation in the EMR.

• Follow up with patients regarding certain test results and provider instructions.

Telephone & Patient Communication

• Complete telephone communications with patients, families, pharmacies, and healthcare facilities as directed.

• Gather and maintain patient information via phone according to department processes.

• Deliver excellent customer service in all patient interactions.

• Relay lab results to patients with provider oversight.

EMR & Documentation

• Document all care in EPIC EMR according to department standards.

• Complete medication refill encounters, care‑due messages, and order entry per protocol.

• Manage Epic in‑baskets, prioritizing messages based on acuity.

• Receive and enter faxed encounters, renewal orders, and other communications into the EMR.

• Conduct initial chart audits and determine care priority using Support Point and escalation processes.

Scheduling & Administrative Duties

• Order and schedule appointments, labs, and screenings per protocol.

• Register, schedule, and validate insurance for MRI screenings.

• Process school/work forms.

• Manage provider absences, including patient notification and rescheduling.

• Complete administrative tasks such as:

  • Patient check‑in/check‑out

  • Prior authorizations

  • Appointment scheduling

  • Benefits verification

  • Coordination of referrals and testing

Care Coordination

• Coordinate care with social work, pharmacy, and other collaborating services when appropriate.

• Queue orders, referrals, imaging, labs, and medications for provider approval.

• Work collaboratively with Medication Renewal Center nursing and clerical teams to maximize efficiency.

• Complete medication refills and care‑due messages in alignment with departmental policies.

Training & Competency

• Successfully complete PCC scheduling center specialist training.

• Maintain proficiency in call intake management, symptom guide use, and scheduling processes.

Certifications

• Registered Medical Assistant (RMA) – American Allied Health (AAH)

• Registered Medical Assistant (RMA) – American Medical Technologists (AMT)

• Nationally Registered Certified Medical Assistant (NRCMA) – National Association for Health Professionals (NAHP)

• Basic Life Support (BLS) – American Heart Association (AHA) (required within 30 days)

• Certified Clinical Medical Assistant (CCMA) – National Healthcareer Association (NHA)

• Certified Medical Assistant (NCCT) – National Center for Competency Testing (NCCT)

• Registered Medical Assistant (RMA) – American Registry of Medical Assistants (ARMA)

• Certified Medical Assistant (CMA) – American Association of Medical Assistants (AAMA)

Education

• High School Diploma or GED

Work Experience

• Ambulatory medical office experience

• Inpatient hospital experience

• Certified Medical Assistant in a healthcare organization