Change Coordinator

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a The Change Coordinator and is responsible for managing and coordinating all change management activities across IT services, ensuring that all changes to systems, infrastructure, and processes are efficiently and effectively handled with minimal risk and disruption to business operations. This role involves validating, tracking, and communicating all change requests through the Service Management (SM) tool, managing Change Advisory Board (CAB) meetings, and maintaining comprehensive change reports and dashboards.

Experience: 10+ years

Work Location: Riyadh (Onsite)

Contract Period: 6 to 12 months, extendable

Required Skills and Qualifications:

• · Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• · Experience: 6 years of experience in IT Service Management (ITSM), with at least 2–3 years in a change coordination or change management role.
• · Technical Skills:
• o Proficiency in ITSM/SM tools (e.g., Service Manager, ServiceNow, BMC Remedy, or similar).
• o Strong understanding of ITIL processes, particularly Change, Incident, and Problem Management.
• o Experience with dashboard and report generation tools (e.g., Power BI, Excel).
• · Soft Skills:
• o Excellent communication and stakeholder management abilities.
• o Strong attention to detail, organizational, and analytical skills.
• o Ability to work under pressure and manage multiple priorities.

Key Responsibilities:

1. Change Request Management

• · Handle and process all incoming Change Requests (CRs) via the Service Management (SM) tool.
• · Validate all four types of changes — Normal, Standard, Emergency, and Unplanned Changes — in accordance with established policies and procedures.
• · Conduct pre-checks for completeness, risk, and impact assessment before submission to Change Approvers.
• · Reject or return change requests if information is incomplete or requires additional details.

2. Coordination and Communication

• · Coordinate with Change Owners, Approvers, Implementers, and the Change Manager throughout the entire change lifecycle.
• · Follow up with approvers to ensure timely approval and implementation of changes.
• · Maintain proactive communication with all stakeholders on the status and progress of change requests.

3. Monitoring and Reporting

• · Monitor dashboards within the SM tool to track change activities and compliance.
• · Generate and manage regular reports, including:
• o Daily Change Report
• o CAB Meeting Minutes of Meeting (MOM) and Reports
• o TCAB and DCAB Reports
• o Weekend Change Report
• o Post Implementation Review (PIR) Report
• o FSC Report
• o Power BI Dashboards and Reports
• 4. Change Advisory Board (CAB) Management
• · Manage CAB schedules and logistics, ensuring all stakeholders are informed and prepared.
• · Host weekly CAB meetings (every Tuesday) to review, approve, or monitor the status of changes.
• · Document and distribute CAB meeting outcomes and follow-up actions.
• 5. Post Implementation Review (PIR)
• · Conduct and document PIRs for implemented changes to evaluate success, identify lessons learned, and ensure continuous improvement in the change management process.

Preferred Qualifications:

· ITIL v4 Foundation Certification or higher.

WHAT’S ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to Swati.J@aven-sys.com . Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Swati Jaiswal

Avensys Consulting Pte Ltd

Email : Swati.J@aven-sys.com

Whatsapp : +65 6761 9826

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