Change Management Lead - Dhareeba 2.01 Implementation

Change Management Lead

Location: Doha, Qatar

Job Description:
The Change Management Lead drives the Organizational Change Management (OCM) and user adoption efforts for the Dhareeba 2.0 project.

Key Responsibilities:

• Develop and implement a comprehensive Change Management Strategy to ensure a smooth transition for both employees and external users (taxpayers, tax advisors).
• Conduct stakeholder analysis to identify user groups and assess change impacts.
• Plan and execute communication campaigns such as newsletters, demos, and feedback sessions to keep stakeholders informed and engaged.
• Collaborate to establish a Change Champion network within the organization.
• Prepare Change Impact Assessments outlining how roles, processes, and daily tasks will change with the new system.
• Oversee updates to Standard Operating Procedures (SOPs) impacted by the transition.
• Maintain a robust change control process for project modifications.
• Liaise with business teams to address concerns, manage expectations, and gather user feedback.
• Work closely with the Training Lead to align communication and training activities.
• Monitor post go-live adoption metrics (e.g., system usage rates, support tickets) and recommend reinforcement actions such as coaching or communications.

Qualifications & Skills:

• Proven expertise in Organizational Change Management principles (Prosci ADKAR or similar OCM certification preferred).
• Experience leading change initiatives in large IT system rollouts—ideally within the public sector or similar high-impact environments.
• Excellent communication and interpersonal skills; capable of engaging stakeholders from staff to executives.
• Understanding of tax administration processes and ability to address pain points such as automation and workflow transformation.
• Strong facilitation, training, and strategic planning skills to align change activities with project milestones.

Job Type: Full-time

Application Question(s):

• Do you have experience leading organizational change management (OCM) initiatives for large-scale IT system rollouts?
• Are you certified in Prosci ADKAR or a similar Organizational Change Management methodology?
• How many years of experience do you have in Change Management or related roles?
• Have you previously managed change or user adoption in the public sector or tax administration environment?
• Can you describe your experience developing and implementing Change Management strategies?
• Have you ever coordinated change activities with training or communication teams during a system rollout?
• What is your current and expected salary? Notice period?
• Have you worked on the Dhareeba (Tax Administration System) or similar tax automation projects?