Change Management & Training Lead

Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector’s IT environment. Our team is on the forefront of helping to solve the government's most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.?

*This is an exempt position. Salary commensurate with experience*

Job Title: Salesforce Change Management and Training Lead
Location: Remote, US
Employment Type: Full-Time
Duration: (with potential for extension) 9 months
Hourly Rate: W2: $60- $90
Application Deadline: 6/17/26

Overview:
We are seeking a Salesforce Change Management and Training Lead who will support our NYS client. This role will lead change management, training, and adoption activities for a centralized Salesforce-based Administrative Adjudication Unit (AAU) Case Management Solution. The ideal candidate will help stakeholders transition successfully to the new system by developing role-based training curricula, job aids, quick reference guides, and adoption materials that support business readiness and long-term solution adoption.


Duties:

• Lead organizational change management activities for the Salesforce-based AAU Case Management Solution implementation.
• Conduct stakeholder analysis, change impact assessments, and readiness planning to support successful enterprise system adoption.
• Develop and execute communication, engagement, and adoption strategies for affected business and operational user groups.
• Design role-based training plans and curricula aligned to Salesforce case management workflows and user responsibilities.
• Create job aids, quick reference guides, training materials, and adoption resources to support end-user readiness.
• Partner with project leadership, business stakeholders, trainers, and technical teams to align change management deliverables with implementation milestones.
• Monitor adoption risks, training feedback, and readiness issues, and recommend actions to improve user engagement and solution acceptance.

Mandatory Qualifications:

• 3+ years of experience leading change management activities for enterprise systems implementations.
• Experience developing role-based training curricula for business and technical user groups.
• Experience producing job aids, quick reference guides, adoption materials, and related end-user support documentation.
• Experience supporting enterprise system adoption, stakeholder engagement, communications, and readiness activities.

Educational & Certification Requirements:

• Bachelor's degree in Business Administration, Communications, Information Systems, Education, Organizational Change Management, or a related field preferred.
• Change management, training, or Salesforce-related certification preferred.

What We Offer:

• Opportunities to lead impactful transformations in the public sector infrastructure.
• Engagement with high-profile government initiatives, supporting meaningful change.
• A collaborative environment that values ownership, initiative, and continuous learning.

Ready to make a difference?

We’re eager to connect with qualified candidates committed to delivering results and fostering excellence within client projects.


Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race,?color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

AI-Assisted Resume Evaluation Notice
Cloud and Things – Talent Management

Notice to Candidates
Cloud and Things utilizes artificial intelligence (AI) tools to assist our recruiting team in evaluating candidate applications for streamlining; consistency, efficiency, and thoroughness. All hiring decisions are ultimately made by our human recruiting professionals.

How AI Is Used
Our AI tools assist by:

• Analyzing resumes against job requirements
• Supporting our recruiters in candidate data evaluation
• Ensuring consistent review standards across all applications
• Important: AI serves as a support tool only. As noted above, all candidate selection and hiring decisions are made by experienced human recruiters. Your unedited resume will be processed by our AI tools as part of this evaluation.
  

Your Data and Privacy

Cloud and Things Data Handling:

• Your information is processed securely and used exclusively for recruitment purposes
• Cloud and Things may store your resume in our Applicant Tracking System (ATS) indefinitely for future job matching opportunities
• You may opt out of long-term ATS storage by emailing your name and your request to opt out of storing your resume in the ATS to: security@cloudandthings.com
• All personal information is handled confidentially in accordance with our privacy policy

AI Tool Data Processing:

• AI processing data is retained for a maximum of 90 days, after which it is deleted
• All data sent to AI tools is encrypted in transit and at rest
• AI tools comply with applicable privacy laws including GDPR and CCPA
• Personal data is anonymized or minimized wherever possible during AI processing

Your Participation
By submitting your application, you acknowledge this notice and consent to AI-assisted evaluation as part of our recruitment process. You may opt out only by choosing not to submit your resume for consideration.