Change Manager

𝗖𝗵𝗮𝗻𝗴𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 – 𝟭𝟮-𝗠𝗼𝗻𝘁𝗵 𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁 𝗢𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝘆

We are looking for an experienced Change Manager to join our team and lead the Change Management process for a major telecom project. This is a great opportunity to work in a challenging environment and make a real impact on service reliability and performance.

𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: 𝗦𝗮𝘂𝗱𝗶 𝗔𝗿𝗮𝗯𝗶𝗮

𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁: 𝟭𝟮 𝗠𝗼𝗻𝘁𝗵𝘀 (𝗘𝘅𝘁𝗲𝗻𝗱𝗮𝗯𝗹𝗲)

𝗥𝗼𝗹𝗲 𝗣𝘂𝗿𝗽𝗼𝘀𝗲:

The Change Manager is responsible for controlling the introduction of changes in the customer infrastructure, ensuring modifications are implemented correctly with minimal service disruption. This role serves as the Single Point of Contact for the customer, chairs CAB calls, and ensures compliance with the Change Management process.

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:

• Receive, analyze, and prioritize Change Requests (CRs) while assessing risk and impact.
• Ensure all required pre/post checks, test evidence, and CAB approvals are properly documented.
• Manage the change schedule and communicate updates to the customer, teams, and third parties.
• Ensure roll-back procedures are included in CRs and review completed/failed changes for improvements (PIR).
• Maintain CMDB updated for all network changes.
• Drive Continuous Service Improvement (CSI) by reducing incidents, increasing first-time-right changes, and automating repetitive tasks.
• Identify performance gaps, implement corrective actions, and share feedback with the team.
• Facilitate knowledge sharing, provide process training, and support all stakeholders involved in Change Management.

𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 & 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲:

• Bachelor’s or Master’s degree in Engineering.
• 2+ years of experience in Telecom/IT (GSM, RAN, Core, or IT operations).
• ITIL Certification (mandatory).
• Strong knowledge of Event, Incident, Release, Deployment, and Problem Management.
• Familiarity with Change Management tools (OneTM, BMC Remedy, IPCM, USMS, ACUT).
• Excellent communication, presentation, and leadership skills.
• Ability to work under pressure and lead CAB meetings effectively.

This is an excellent opportunity for a proactive and detail-oriented professional to play a critical role in safeguarding network stability while enabling business change.

If you’re interested, please share your updated CV and availability to ahmed.zribi@tanint.com