Charter Sourcing Specialist

Title: Charter Sourcing Specialist

Location: Fishers, IN

Reports to: Broker and Client Services Director

Built Different:

At Jet Access: We elevate quality of life.

Expect it all at Jet Access and our family of companies that provide premier private air travel, charter, aircraft management, sales, maintenance, flight training, airport operation and management.

As a family-owned, professionally operated, and EOS-managed company, we are committed to growth and operational excellence. With private ownership and an employee-centric, values-driven approach, we move fast, care deeply, and act with purpose.

Our people are not just part of our culture—they help define it. Together, we're building something exceptional: a place where doing the right thing, taking care of each other, and delivering for our clients is more than a motto—it's how we work.

Our five core values aren't just words on a wall – they are lived principles that guide every decision we make: Safety First, Do the Right Thing for the Long Term, Take Care of Each Other, Relationships Matter, and Maintain Positivity.

Expect a safe, positive, fast paced, and growth-oriented environment.

• Expect a culture focused on the wellbeing and happiness of our Team Members and their families.
• Expect to work with a diverse and talented group of aviation professionals.
• Expect your voice to be heard.
• Expect to matter.

Your future success is our priority - Expect it all.

The Jet Access Experience:

But here's what you really need to know: the energy at Jet Access is different, and you'll feel it from day one. We move with purpose and intensity. We think strategically, act decisively, and tackle challenges head-on. This isn't a place for coasting. We expect excellence, ownership, and the drive to do things right—even when it's harder. We push each other to be better while genuinely caring about each other's success.

Growth isn't just happening around us; we're driving it together. If you thrive in dynamic, high-performing environments where your contributions directly impact the business and your voice actually matters, you'll fit right in. Bring your energy, your expertise, and your commitment to excellence—and expect us to meet you with the same.

Your Impact:

The Charter Sourcing Specialist is a critical link in Jet Access’s charter operations pipeline, responsible for sourcing supplemental lift options, building provider relationships, and moving trip requests efficiently from quote to confirmed booking. This role ensures brokers have accurate, competitive options in hand quickly—and that every confirmed trip is handed off to the servicing stage with precision and complete documentation.

Your Competitive Edge:

• Hourly rate: $23.00–$28.00/hour, paid bi-weekly

• This position is classified as FLSA Non-Exempt (Hourly) and will be eligible for Overtime for hours worked over 40 in a calendar week

Our commitment to "Take Care of Each Other" shows up in everything we offer—generous benefits, competitive wages and retirement plan matching, paid vacation and holidays, excellent training programs, and discounted flight training. You'll join a tight-knit family where leadership is compassionate, transparent, and empowers you to achieve success, both for the business and your personal growth.

What the Days Look Like:

• Schedule: Variable, will transition to 4 x 10-hour shifts per week
• Coverage window: 9:00 a.m. – 7:00 p.m., Sunday through Saturday; shift assignments rotate to ensure full-week coverage
• In-office position based in Fishers, IN
• Fast-paced, high-volume environment requiring quick turnaround on quote requests and booking confirmations
• Holiday and weekend coverage will be required given the 7-day operational window
• Occasional flexibility required to support operational needs outside standard coverage windows

Where You Make Your Mark:

As the Charter Sourcing Specialist at Jet Access, you’ll own the supplemental lift sourcing pipeline from initial quote request through confirmed booking handoff—keeping trips moving accurately and efficiently every step of the way. Here’s what your role encompasses:

Supplemental Lift Sourcing & Provider Relationships

• Build and maintain strong working relationships with supplemental lift providers to ensure reliable access to aircraft options across varying trip requirements

• Send quote requests to supplemental lift providers promptly upon receipt of broker requests, prioritizing speed and accuracy

• Compile and evaluate available lift options, presenting brokers with clear, competitive choices based on aircraft type, availability, and routing

• Support limited negotiations on trip options and pricing as needed to secure the most favorable terms for confirmed bookings

• Maintain up-to-date knowledge of provider networks, aircraft availability, and market conditions to inform sourcing decisions

Platform Data Entry & Quote Management

• Enter trip options and sourcing data accurately into Stack.aero, ensuring all relevant details are captured for broker review and markup selection

• Submit trip data into Avinode in accordance with established workflows and timing requirements

• Maintain organized records of quote activity, provider communications, and trip status within internal systems

• Verify data accuracy at each stage of entry to minimize errors and support downstream trip processing

• Communicate quote status and updates to brokers in a timely manner, supporting informed booking decisions

Booking Confirmation & Contract Execution

• Upon broker confirmation, generate and distribute charter contracts to clients or brokers for signature collection

• Receive and log signed contracts, confirming completeness and accuracy before advancing the booking

• Send payment link to collect credit card authorization in alignment with company payment procedures

• Confirm the booking with the supplemental lift provider, ensuring all trip details are aligned and acknowledged

• Maintain clear documentation of booking status throughout the confirmation process to support audit trails and accountability

Trip Packet Creation & Handoff

• Create complete trip packets via Stack.aero upon booking confirmation, compiling all required documentation and trip details

• Review trip packets for accuracy and completeness prior to handoff, flagging discrepancies for resolution

• Execute clean, timely handoffs to the servicing team, ensuring all information is organized and communicated clearly

• Coordinate with internal team members as needed to resolve outstanding items before the trip advances to the next stage

• Support process improvement efforts related to trip packet standards and handoff procedures as the role evolves

Accuracy, Efficiency & Continuous Improvement

• Manage a high volume of concurrent trip requests with consistent attention to detail, accuracy, and follow-through

• Prioritize tasks effectively to meet quick-turn turnaround expectations without sacrificing quality

• Track personal performance against key metrics including response time, booking accuracy, and handoff completeness

• Identify opportunities to streamline sourcing or booking workflows and bring recommendations to leadership

• Complete special projects and initiatives as needed, embracing opportunities to contribute to Jet Access’s continued growth and success

Every confirmed booking represents a client’s trust in Jet Access, and this role plays a direct part in honoring that trust. By building strong provider relationships, maintaining accuracy across every platform, and executing clean handoffs, the Charter Sourcing Specialist embodies our core values—doing the right thing for the long term and ensuring that Relationships Matter in every interaction.

What Will Make You Successful:

Required Skills & Experience

• 1–3 years minimum experience and involvement in charter operations, off-fleet sourcing, trip coordination, aviation sales support, or a related role; demonstrated ability to manage high-volume, detail-intensive workflows

• Strong attention to detail and commitment to accuracy in data entry and documentation across multiple platforms

• Excellent written and verbal communication skills with the ability to correspond professionally with brokers and supplemental lift providers

• Effective time management and prioritization skills; ability to work quickly and accurately in a fast-paced, deadline-driven environment

• Proficiency in Microsoft Office Suite; comfort learning and working within aviation-specific platforms such as Stack.aero and Avinode

• Ability to work a variable schedule including weekend coverage as part of a rotation

• Must pass background checks and pre-employment screening

• Deep alignment with Jet Access core values and commitment to a family-owned, professionally operated culture

Additional Qualities That Will Make You Successful:

• Familiarity with Part 135 charter operations, supplemental lift sourcing, or off-fleet coordination

• Experience with Avinode, Stack.aero, or comparable aviation management and quoting platforms

• Established relationships with supplemental lift providers or prior experience in a vendor-facing coordination role

• Demonstrated track record of thriving in high-volume, accuracy-critical environments

• Ability to assist with servicing functions as training and business needs allow, supporting team flexibility and coverage depth

Jet Access Group and affiliated companies are an Equal Opportunity Employer committed to diversity and inclusion in our workplace. Employment decisions are based solely on the qualifications and merit of the individual candidate and needs of the business, without discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.