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Chat & Email Support Executive
Karachi, Pakistan
- Location: Karachi
- Shift Timings: Flexible to work in shifts within a 24/7 operation.
- Education: Intermediate / A level (Excellent English communication skills)
-
Experience: 1-2 years of customer support (email/chat)
- Manage chat and email interactions with customers on social media platforms.
- Review, annotate, and categorize customer service interactions for accuracy and compliance.
- Ensure timely, professional, and accurate responses to customer inquiries.
- Identify and escalate complex or sensitive issues to the relevant teams.
- Maintain consistency and quality across all tasks, following company guidelines.
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