Chat & Email Support Intern

About the Role

We are looking for a proactive and customer-focused Chat & Email Support Intern to join our team. The ideal candidate should have strong English communication skills and a passion for delivering excellent customer service. This role is suitable for fresh graduates as well as candidates with up to 6 months of relevant experience.

Key Responsibilities

• Handle customer queries and issues promptly through email support.
• Provide accurate information regarding products, services, and processes.
• Maintain a high level of professionalism and empathy in all customer interactions.
• Escalate complex issues to the relevant department when necessary.
• Keep records of customer interactions and update customer information in the system.
• Ensure timely follow-ups and resolution of customer concerns.

Requirements

• Fresh graduates or candidates with up to 8 months of experience in customer support.
• Excellent communication skill in English.
• Ability to multitask and manage time effectively.
• Customer-oriented with a positive attitude.
• Basic computer literacy and familiarity with chat/email platforms.

Location: Iqbal Town, Lahore (On-site)
Timings: 8:00 PM – 5:00 AM (Monday to Friday)

Apply now by sending your CV to hr@ooptechnologies.com Or WhatsApp at 0323-7846800

Job Type: Full-time

Pay: Rs25,000.00 - Rs30,000.00 per month

Application Question(s):

• Are you comfortable with the night shift?
• How soon can you join us?

Work Location: In person