Chat & Email Support Specialist

We are an INBOUND Customer Service Provider (no sales) and our clients are based in the US, Canada and Europe. We operate 24/7 and are looking for serious candidates with previous inbound CSR experience, ideally in a US or UK-based campaign.

Job duties include:

• Answering customer service inquiries via email, live chat and phone calls
• Respond to new service inquiries and complaints and handle other day-to-day processes
• Attend trainings and team meetings
• Work as a team player and assist team members as needed
• Flexible with different shift timings and work with the team to ensure coverage

Skillset Requirements:

• Good English writing and speaking skills
• Can speak fluently with a neutral accent
• Write English without grammatical errors
• Good typing speed and can learn new systems
• Is able to manage different shift timings

Compensation & Benefits:

• Rs. 65,000 to Rs. 70,000 salary
• Yearly increments and bonuses.
• Collaborative yet fun-loving atmosphere: space that fosters employee well-being
• Fuel Allowance
• Career-oriented environment and ample growth chances
• Paid Leaves

We are hiring on an immediate basis and training period is paid. If you have good communication skills, submit your CV today.

Job Type: Full-time

Pay: Rs65,000.00 - Rs70,000.00 per month

Application Question(s):

• Are you flexible with the timings?

Experience:

• CSR: 1 year (Preferred)

Language:

• English fluently? (American Accent) (Preferred)

Work Location: In person