Chat Support Agent

Job Summary
We are looking for friendly, reliable, and motivated individuals to join our team as Chat Support Agents. In this role, you will assist customers through live chat by answering questions, providing helpful information, and ensuring a positive experience. This is an entry-level position, and no prior experience is required—we provide full training to help you succeed.

We welcome applicants from all backgrounds, including those new to the workforce, returning to work, or looking for a career change. If you enjoy helping others, are comfortable communicating in writing, and are eager to learn, we encourage you to apply.

Responsibilities

• Respond to customer messages through chat in a polite and timely manner
• Provide accurate information based on training and provided resources
• Assist customers with basic questions, concerns, or requests
• Follow simple guidelines and procedures to resolve common issues
• Escalate more complex concerns to a supervisor when needed
• Maintain a professional and positive tone in all interactions
• Keep records of customer interactions using provided tools
• Participate in training sessions and team updates

Skills

• Strong written communication skills
• Friendly and respectful attitude
• Willingness to learn and follow instructions
• Basic computer and typing skills
• Ability to stay organized and manage time effectively
• Reliability and punctuality
• Problem-solving mindset with a positive approach
• Ability to work independently and as part of a team

Pay: $28.60 - $33.42 per hour

Expected hours: No less than 30.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Vision insurance

Work Location: Remote