Chat Support Executive

Job Overview

We are seeking exceptional individuals who can help us bring about change in the world of CX with their expertise and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect – the one who instantly comes up with solutions to deliver an outstanding customer experience.

Job Description

• Assist customers with their items purchased through the e-commerce website
• Deliver a class apart customer experience as measured by performance objectives, and maintain the core values of our client
• Maintain swift responses to customers through email and/or chat
• Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
• Document each customer query as well as the resulting solution
• Provide alternatives to products/items, which are not available on the e-commerce website
• Follow standard processes and procedures when it comes to providing resolutions
• Stay up to date with the latest updates on system information and process changes
• Able to deal with objections and handle customer pushbacks

Job Specifications

• O Levels/Intermediate or above
• Excellent Written and Verbal English communication
• Must have at least 30 WPM
• Proficiency with MS Office (Particularly MS Excel and MS Word)
• Relevant experience in chat in international