Chat Support Specialist

Chat Support Specialist



Job Overview

A-Better Heat & Air Conditioning is a leading, Oklahoma-based contractor with over 40 years of experience providing expert heating, ventilation, and air conditioning solutions. We are seeking a highly motivated and customer-focused Chat Support Specialist to join our dedicated team. In this role, you will be the first point of contact for our customers, delivering outstanding service and support through our online channels. This is a fantastic opportunity for an individual with excellent communication skills to contribute to a well-respected organisation known for its quality and reliability.


Job Title: Chat Support Specialist

Location: Penny Hill, North Carolina, United States

Employment Type: FULL_TIME

Salary: $29 - $45 USD per hour



Responsibilities

 

• Engage with customers via live chat to answer enquiries and provide information about our HVAC services, including central air conditioning, ductless mini-splits, and indoor air quality systems.
• Deliver prompt, accurate, and professional responses to all customer queries.
• Assist customers with basic troubleshooting and provide initial support for their HVAC issues.
• Schedule service appointments and consultations for our certified technicians.
• Maintain detailed and accurate records of all customer interactions within our system.
• Escalate complex or unresolved issues to the appropriate department for further investigation.
• Uphold the company's high standards of customer service in every interaction.
• Gather customer feedback to help our team continuously improve our services.

Qualifications

 

• Proven experience in a customer service, technical support, or chat support role.
• Exceptional written communication skills, with a strong grasp of spelling, grammar, and punctuation.
• Excellent typing speed and accuracy.
• Strong problem-solving abilities and a talent for thinking logically under pressure.
• A patient, empathetic, and customer-centric approach.
• Proficient in using computers and comfortable learning new software platforms.
• Ability to work independently and manage time effectively.
• Previous experience or knowledge of the HVAC industry is an advantage but not essential.
• Familiarity with CRM (Customer Relationship Management) software is desirable.

Benefits

At A-Better Heat & Air Conditioning, we value our employees and are proud to offer a competitive package.
 

• A competitive hourly wage.
• Opportunities for ongoing professional development and training.
• A supportive and friendly team environment where your contributions are valued.
• The opportunity to be part of a stable and growing company with a 40-year history of success.