Cheerleading Administrative Assistant

Position Overview:
We are seeking a detail-oriented and professional Administrative Assistant to serve as the primary liaison between our gym administration and athlete families. This role requires exceptional communication skills, strong organizational abilities, and the ability to maintain professional boundaries while supporting our gym's mission and values.

Key Responsibilities:

Communication & Customer Service

• Serve as primary point of contact for parent inquiries via phone, email, SMS, and chat
• Maintain professional, timely, and helpful communication with all families
• Facilitate clear communication between administration and parents
• Handle sensitive situations with discretion and professionalism

Administrative Operations

• Manage athlete enrollment and maintain accurate athlete profiles
• Coordinate competition registrations and related logistics
• Assist with billing setup, payment processing, and account management
• Maintain organized filing systems (digital and physical)
• Support gym operations and special events as needed

Professional Standards

• Uphold the highest standards of professionalism in all interactions
• Maintain confidentiality of sensitive information
• Act in the best interests of the gym at all times
• Demonstrate emotional intelligence and conflict resolution skills

Required Qualifications:

• High school diploma or equivalent
• Customer service or administrative experience
• Excellent written and verbal communication skills
• Proficiency in Google Suite and ability to learn new software
• Strong organizational and multitasking abilities
• Experience with billing/payment systems preferred

Preferred Qualifications:

• Experience with competitive cheerleading environments

Essential Qualities:

• Professional demeanor and appearance
• Ability to remain neutral and objective in all situations
• Strong problem-solving skills
• Patience and empathy when dealing with concerned parents
• Commitment to maintaining professional boundaries

Job Type: Part-time

Pay: From $9.00 per hour

Experience:

• Administrative: 1 year (Preferred)

Ability to Commute:

• Roy, UT 84067 (Required)

Work Location: Hybrid remote in Roy, UT 84067