Chief Information Officer

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

POSITION PURPOSE:

Sephora Middle East is recruiting a strategic and execution-driven Chief Information Officer to lead and transform our Corporate Technology strategy. The ideal candidate has extensive experience in high-growth Retail or B2C companies and will drive innovation, operational excellence, and digital transformation across the region.

Reporting directly to the Chief Finance Officer, the CIO will spearhead Sephora Middle East’s core Technology strategy while collaborating closely with regional business stakeholders and the EME/Global Tech team in France. This role spans 6 countries (UAE, KSA, Kuwait, Qatar, Bahrain, Oman) and 7 legal entities in a highly dynamic retail environment, leading a team of 11 technology professionals.

The role’s mission is to ensure technology becomes a strategic enabler, driving maximum value to facilitate business success while delighting both customers and employees through seamless innovative solutions.

KEY ACCOUNTABILITIES:

STRATEGY

• Develop and execute a forward-thinking technology strategy that supports Sephora Middle East’s growth ambitions while adhering to Global Tech guidelines.

• Define detailed plans and set timelines for the implementation of technical capabilities across the region.

• Continuously refine and improve the regional technology roadmap to maintain relevance and impact.

BUSINESS SUPPORT

• Ensure the technology roadmap and capabilities aligns with Sephora’s Retail and Digital ambition, delivering a seamless customer experience.

• Drive platform stability and reliability to support optimal operations and customer satisfaction.

• Enhance operational efficiency through tech-enabled solutions, empowering Sephora’s workforce.

• Partner with cross-functional teams to align technology with business objectives and address both short- and long-term needs.

• Own and communicate the regional tech’s priorities, progress, and achievements to global and regional leadership.

• Leverage stakeholder feedback to drive continuous improvement of solutions and technologies.

OPERATIONS & PROCESSES

• Contribute to the development of Sephora OneTech Operating Model, optimizing shared capabilities within LVMH & Sephora.

• Maximize global solutions and resources to enhance regional economies of scale and competence.

• Ensure business continuity and cyber resilience across regional operations.

• Manage the deployment of technology initiatives, ensuring timely delivery, budget adherence & effective risk management.

• Identify and harness emerging technological opportunities to maintain competitive leadership.

TEAM LEADERSHIP

• Set ambitious goals for the technology team and ensure achievement within allocated budgets and timelines.

• Foster a high-performance culture within the team, creating strong ties within the global Sephora OneTech community.

• Actively mentor and develop team members to support their professional growth and align efforts with business priorities.

SKILLS AND QUALITIFCATIONS

• Master’s degree from an accredited university in a relevant field.

• Over 15 years of technology leadership experience, leading cross-functional teams in complex, multi-country environments.

• Proven expertise in leading and scaling high-performing technical teams across solutions design, development, product management, data platforms, security, and infrastructure operations.

• Experience in managing third-party integrations and optimizing partner collaborations.

• Strong customer focus, with the ability to design and deliver customer-centric technology solutions.

PERSONAL ATTRIBUTES

• Visionary leadership: Unafraid to challenge norms, think outside the box, and push boundaries to drive innovation.

• Decisive & results-oriented: Ability to make timely, effective decisions and deliver on ambitious goals.

• Collaborative & inclusive: Builds trust and fosters collaboration across diverse teams and stakeholders within &beyond Sephora.

• Energetic & passionate: Operates with a can-do mindset and enthusiasm for collective success.

• Adaptable & resilient: Thrives in a fast-paced, dynamic retail environment with a commitment to continuous improvement.

Here, you will find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful