Chief of Staff

Job Title: Chief of Staff to Principal (Digital Operations & Technology)

Department: Operations

Reports To: Managing Principal

FLSA Status: Exempt

SUMMARY:

The Chief of Staff serves as a strategic and technology-focused partner to the Owner, responsible for optimizing day-to-day operations through the use of digital tools, systems, and technology. This role goes beyond traditional executive support, requiring a highly organized and tech-forward professional who can streamline workflows, improve organization, and enhance the Owner’s ability to operate at a high level.

RESPONSIBILITIES:

Manage and prioritize the Owner’s calendar, including scheduling meetings, appointments, and travel arrangements.
Act as a strategic partner and gatekeeper, ensuring the Owner’s time is aligned with key priorities.
Coordinate meetings and prepare agendas, materials, and executive-level summaries.
Serve as a primary point of contact on behalf of the Owner with internal and external stakeholders.
Draft, edit, and manage high-level correspondence, reports, and presentations.
Handle sensitive and confidential information with the highest level of discretion.
Oversee and optimize the Owner’s digital ecosystem, including CRM systems, cloud-based platforms, project tracking tools, and document management systems.
Leverage technology, automation, and digital tools to streamline workflows, reduce manual processes, and enhance operational efficiency.
Implement and maintain structured digital workflows, ensuring organization, accessibility, and scalability of information.
Track key initiatives using digital tools, ensuring deadlines, accountability, and real-time visibility.
Develop and maintain dashboards, trackers, and reporting tools to provide insight into priorities, performance, and progress.
Organize and maintain digital and physical files, with a strong emphasis on cloud-based organization and version control.
Evaluate and introduce new technologies or tools to improve efficiency, communication, and execution.
Coordinate with vendors, consultants, and key contacts on behalf of the Owner.
Troubleshoot technology, systems, and platform-related issues and coordinate with IT support as needed.
Identify opportunities to improve processes, systems, and overall operational efficiency through technology.
Support special projects, research initiatives, and strategic priorities as directed by the Owner.
Coordinate travel logistics, expense reporting, and administrative tasks as needed to support the Owner.
Perform additional duties as assigned.

QUALIFICATIONS:

Strong organizational and time management skills with the ability to prioritize at a strategic level.
Excellent written and verbal communication skills.
High level of professionalism, discretion, and sound judgement.
Proactive, detail-oriented, and adaptable in a fast-paced environment.

Strong interpersonal skills with the ability to interact on behalf of the owner.
Ability to work independently while supporting executive-level demands.
Demonstrated ability to improve processes and drive efficiency

TECHNICAL SKILLS

Advanced proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
Strong experience with cloud-based platforms and collaboration tools such as Microsoft Teams, SharePoint, and Google Workspace.
Strong overall technology proficiency, including digital file management, shared drives, and cloud-based systems.
Comfortable troubleshooting basic IT issues, managing user access, and supporting office technology needs.
Experience organizing and maintaining structured digital filing systems and documentation.
Highly adaptable and quick to learn new systems, tools, and technologies.

EDUCATION:

Bachelor’s degree preferred, or equivalent combination of education and experience.
Minimum of 3+ years of supporting a senior executive, owner, or leadership team.

LANGUAGE SKILLS:

Excellent verbal and written communication skills in English and Spanish a must.

REASONING ABILITY:

Strong problem-solving skills and attention to detail.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit for prolonged periods and talk or listen.
The employee frequently is required to use their hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms.
Specific vision abilities required by this job include close vision and color vision.
Able to lift up to 15 pounds at time.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud.

We are an EEO Company that provides a competitive salary and comprehensive benefits package to all full-time regular Employees.

The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary.

The candidate for this position is an at-will employee and subject to termination with or without cause or notice.

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