Chief of Staff

Chief of Staff (San Francisco, On-site)

About Lance

Lance (YC W26) builds autonomous AI agents that run hotel operations end-to-end, from answering guest calls to managing workflows across systems. We work with leading hotel groups across brands like Marriott, Hilton, and Hyatt, and are already deployed across 50+ properties in the U.S.

Our agents don’t just assist, they execute. They integrate directly into existing hotel systems, make real-time decisions, and handle complex, multi-step operations.

Total Compensation

$120,000 Cash, Equity, Bonus

Role Overview

We’re hiring a Chief of Staff to work directly with the CEO and help scale Lance from early traction to a category-defining company.

This is a high-intensity, execution-driven role. You’ll operate across product, operations, and go-to-market, building systems, driving initiatives, and ensuring the company moves fast.

What You’ll Do

Work directly with the CEO on day-to-day operations and priorities

Build and deploy AI automations to increase internal productivity

Drive strategic projects across product, ops, and GTM

Own cross-functional execution and keep teams aligned

Work closely with customers, including hotel executives, on deployments and communication

Support marketing, messaging, and sales efforts

Fill gaps across the company as needed

What We’re Looking For

Strong operator with high ownership and bias for action

Deep interest and experience with AI automations, agents, or workflows

Exceptional communication and ability to work with executives

Ability to handle multiple priorities in a fast-paced environment

Comfortable working long hours when needed, this is not a 9–5 role

Background in consulting, startups, or strategy is a plus

Why This Role

Work directly with the founders on core decisions

High ownership from day one

Exposure across the entire company

Build real systems, not just decks