Chief of Staff - Freelance, Remote

Magic Global Village, Dubai, United Arab Emirates

Chief of Staff - Freelance, Remote

Department: Support & Leadership

Location: Global+

Compensation: $7 per hour

About the Client

Our client is a fast growing e commerce brand consolidator managing a portfolio of multi channel consumer brands across Shopify, retail and Amazon. They are operations driven, data informed, and customer obsessed. The team moves quickly and values clear ownership, organization, and high quality execution.

Why this role exists

The Chief of Staff role is the right hand to a Brand Manager, ensuring day to day operations run smoothly so leadership can focus on high level growth. You'll track and push key initiatives to completion, coordinate schedules and priorities, and own projects that keep the brand running. Your mission is to remove bottlenecks, proactively spot issues, and create reliable execution across logistics, admin, CX and reporting.

Impact you'll make Operations & Logistics Oversight

• Manage 3PL relationships, track inventory and oversee shipments
• Monitor order flow and operational SLAs; flag and resolve bottlenecks
• Coordinate cross channel ops for Shopify/retail/Amazon as needed

Executive Support & Administration

• Own the Brand Manager's calendar; schedule and prepare meetings
• Join calls and handle follow up actions, notes and coordination
• Complete supplier/admin docs: credit apps, engagement letters, CC and insurance forms

Accounting & Inventory Operations

• AP follow up with customers who have not paid on time
• Create, manage and revise POs for customers and 3PL; create and revise invoices
• Perform monthly inventory inputs and reconciliations

Project Management, Information & Reporting

• Track initiatives in Notion; manage timelines, owners and blockers
• Maintain organized Google Drive and Notion with clear naming conventions and folders
• Compile accurate operational KPIs and provide regular reports to the Brand Manager

Customer Experience, Shopify & Creative

• Manage Instagram comments/DMs; repost tagged stories
• Handle product complaints; produce Product Solution summaries and insights
• Run product surveys; collate data for product and CX improvements
• Ship products via Shopify and support CX initiatives (including HLTV community efforts)
• Coordinate UGC and content creation (mockups, AI tools); update pamphlets, sell sheets and track creative flow; conduct research for blog content

Skills, Knowledge and Expertise Required

• 2+ years supporting e commerce brands
• 1+ year hands on experience as a Shopify admin (orders/fulfillment/shipping)
• Demonstrated experience with 3PL coordination, inventory tracking and shipments
• Strong proficiency with Google Workspace, Notion and Slack; excellent English communication
• Ability to work M-F, 8 am-5 pm PST (40 hrs weekly)
• WFH set up: computer with 8 GB RAM, i5/AMD Ryzen 5 or better; 40 Mbps internet; headset with noise cancellation; backup internet; quiet dedicated workspace at home

Your Superpowers

• Technical: Shopify admin, 3PL logistics coordination, PO/invoice creation, basic AP collections follow up, inventory inputs, Google Sheets/Drive organization, Notion project tracking, Instagram community management, content/UGC coordination (including AI tools)
• Soft skills: meticulous attention to detail, proactive problem solving, strong ownership, clear written/verbal communication, prioritization, follow through, comfort with ambiguity

Work Setup

• Remote position
• Must have reliable internet and a quiet workspace
• Required to provide own computer with Intel Core i5 or equivalent or higher operating system

Working Hours

• 40 hours per week
• Monday-Friday: 8 am-5 pm (Pacific Time)

Compensation

• $7 per hour
• No benefits package included