Chief of Staff & Human Resources

Job Description
Are you an experienced HR professional with a passion for strategic planning and a commitment to delivering exceptional customer experiences? Join PrintingCenterUSA as our Chief of Staff & Human Resources and become part of a team driven by our “Why”—delivering an unparalleled customer experience that goes beyond expectations.

Located in Great Falls, Montana, our team thrives in a beautiful landscape close to Glacier and Yellowstone National Parks among many other outdoor recreations hotspots. You’ll enjoy a vibrant lifestyle, all while making a meaningful impact within a dynamic and forward-thinking company.

At PrintingCenterUSA, we lead with proactive customer engagement, anticipating needs and delivering the right resources and products on time, every time. Guided by our commitment to providing an unparalleled customer experience, we foster a culture that rewards merit, promotes employee and customer success, and supports innovation at every level.

What You'll Do:

As Chief of Staff | Human Resources, you’ll support the CEO in overseeing the smooth operation of PrintingCenterUSA and help drive a high-performance culture aligned with our vision. Your responsibilities will include:

• Human Resources Management:
• Lead recruitment and onboarding processes, ensuring alignment with company values and a focus on customer-centric service.
• Serve as the main point of contact for employee relations, fostering an inclusive, positive work environment that drives unparalleled service.
• Oversee performance reviews, coaching, and employee development programs to support staff who deliver unparalleled customer experiences.
• Manage workers' compensation claims, leave programs (including FMLA, ADA), and maintain confidential records.
• Develop and implement HR policies and procedures that support the company’s mission of customer satisfaction and operational excellence.
• Chief of Staff Responsibilities:
• Support strategic planning and assist the CEO in implementing initiatives that align with our “Why” and drive delivering an "Unparalleled Customer Experience."
• Coordinate cross-functional projects and monitor progress toward company goals that enhance customer experience and business growth.
• Act as a liaison between the CEO and various departments, ensuring consistent communication and alignment across teams in pursuit of service excellence.
• Facilitate the preparation of leadership meetings, tracking action items, and following up with relevant stakeholders.
• Improve operational processes and create efficiencies that support the growth of the business and customer satisfaction.

What You Bring:

• 5+ years of experience in Human Resources management, project management, or a similar role.
• Proven leadership abilities, with strong communication, organizational, and strategic thinking skills.
• Bachelor’s degree in Human Resources, Business, or a related Human Resource related certifications.
• Experience with HR systems, compliance tracking, and data analysis tools.
• Ability to manage multiple priorities, maintain confidentiality, and act as a trusted advisor to the CEO.

What We Offer:

• Job Type: Full-time, in-person role.
• Salary: $70,000 - $80,000 annually, plus up to 15% performance-based bonus program.
• Work Schedule: Monday to Friday, with occasional flexibility for projects.
• Benefits:
• Health & Dental Insurance.
• Simple IRA with company match.
• Health Savings Account
• Life Insurance
• Employee Discounts
• Paid holidays and PTO.
• Access to onsite fitness facilities.
• Opportunities for career development and growth within a dynamic industry leader.

Be Part of Our Vision and “Why”

Join us at PrintingCenterUSA, where we don’t just meet expectations—we redefine them. Be part of a team that values customer engagement, innovation, and a commitment to delivering unparalleled customer experiences at every turn. Apply today to help us create lasting success for our team and our customers!

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan

Ability to Relocate:

• Great Falls, MT 59401: Relocate before starting work (Required)

Work Location: In person