Chief Operating Officer

Job Purpose:

The Chief Operating Officer (COO), in conjunction with the council’s Executive team, is responsible for developing, implementing, and maintaining a sustainable mission delivery model that enables the council to continually enhance the Girl Scout value proposition and to effectively deliver the Girl Scout Leadership Experience (GSLE) to a growing number of girls. Working in partnership with the Executive team, the COO will identify/create, implement, evaluate and enhance systems and processes to achieve optimal cross-functional results.

The COO leads council’s statewide operations supporting and overseeing strategy and policy, membership, volunteer and team capacity training, monitoring and evaluations, risk mitigation and compliance, communications, IT and system support, and 8 facility and camp properties. The COO will be the lead to develop/identify and implement solutions to enhance girl membership recruitment, engagement and retention across all age levels that reflect the diversity of our council and provide a broad array of fun-filled, engaging, relevant, and impactful program opportunities for girls.

Mission-focused, well-trained volunteers are essential to providing the GSLE to girls in a fun, engaging and enriching manner. The COO plays a lead role in identifying, developing and implementing sustainable business processes that will significantly enhance and streamline adult volunteer recruitment, application, placement and training; and will provide a satisfying volunteer experience that supports effective GSLE delivery and volunteer retention.

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  Proven success in managing in multi-functional operations environment

• Proven exceptional project management skills

• Diverse experience in delivering operational excellence, with specific exposure to mission delivery and volunteer life-cycle management in youth-servicing nonprofits

• Strategic planning skills and proven track record of managing for results

• Ability to inspire others through leadership that is inclusive, collaborative, and forward thinking

• Substantial budgeting and fiscal management experience of $2 million or better

• Demonstrated ability to coordinate multiple projects while managing conflicting priorities and deadlines

• Highly organized, self-managing, independent thinker possessing a strong attention to detail

• Display a vision and a passion for the youth enrichment experience

• Utilize diverse communication strategies to provide clear, proactive, and transparent communication.

• Be highly visible, approachable, accessible, and welcoming to all stakeholders

• Adept at change management

• Ability to build and maintain relationships

• Proven success in setting expectations and maintaining accountabilities

• 
  Subscribe to the principles of the Girl Scout Movement and become a registered member of GSUSA

• All employees of the Girl Scouts of Hawaii must possess a positive attitude with strong work ethic, integrity and honesty and are expected to be flexible, adaptable and thrive in an ever changing/fast-paced environment

• Develop and maintain sensitivity to employee diversity in the work place. Behave in ways that demonstrate respectful treatment of other employees, volunteers and girls. Practice pluralism and be inclusive with the services provided

• Incumbent will be expected to proactively contribute to the success of work teams by sharing relevant information, encouraging open dialogue, respecting other team members, supporting collaboration, encouraging ongoing self-assessment and supporting new ideas and ways for achieving the goals and objectives for realignment