CHIEF OPERATING OFFICER

Job Purpose: will oversee daily operations, ensuring efficiency, compliance, and service excellence across global remittances, money exchange, gold, and FX trading. The ideal candidate is a hands-on leader with industry expertise and a proven record of using technology to enhance operational performance and align processes with strategic goals.

Qualifications and Experience:

• Proven experience (10+ years) in a senior operations or executive role within currency exchange, banking, or financial services.
• In-depth understanding of the precious metals and foreign exchange markets, including trading dynamics, market risks, and regulatory landscape.
• Bachelor’s degree in finance, Economics, Business Administration, or related field. MBA or relevant postgraduate qualification is preferred.
• Strong leadership and people management skills with the ability to drive performance across diverse teams.
• Familiarity with ERP systems, trading platforms, and real-time transaction monitoring tools.
• Exceptional analytical, decision-making, and problem-solving skills.
• Outstanding communication and stakeholder management abilities.

Tasks and Responsibilities:

• Develop and implement operational strategies that drive business growth and profitability by overseeing gold trading, currency exchange, vaulting, logistics, and risk mitigation; optimizing internal processes for efficiency, accuracy, and scalability; and monitoring daily trading operations, settlements, and liquidity management.
• Ensure full compliance with local and international financial regulations (AML/CFT, KYC, FX licensing, etc.) by collaborating with legal and compliance teams, maintaining robust internal controls, and managing operational risk assessments with effective mitigation strategies.
• Lead and manage cross-functional teams across operations, trading, customer service, logistics, and technology by recruiting, training, and mentoring senior staff, while fostering a culture of continuous improvement and operational excellence.
• Collaborate with the CFO to manage operational budgets, cost control, and financial forecasting, while monitoring key KPIs and P&L contributions to identify opportunities for cost savings and revenue enhancement.
• Work with IT leadership to ensure systems enable secure, real-time trading, vault management, and customer interactions, while leading digital transformation initiatives to streamline operations and enhance the customer experience.
• Support the CEO in developing and executing long-term strategic plans while identifying and evaluating new business opportunities, partnerships, and geographic markets.

Note: We thank all applicants for their interest however only those candidates who are shortlisted will be contacted.