Chief Technology Officer (CTO)

We are seeking a visionary Chief Technology Officer (CTO) with extensive experience in SAP solutions to lead technology strategy for a hypermarket retail business undergoing a major transformation. This is a unique opportunity to drive operational efficiency, digital innovation, and customer experience enhancements across retail operations.

Key Responsibilities:

• Develop and execute a comprehensive technology strategy aligned with business objectives, maximizing SAP investments.
• Lead large-scale SAP implementation projects, ensuring timely delivery, cost optimization, and integration across systems.
• Drive digital transformation initiatives, including e-commerce, loyalty programs, AI enablement, and reporting dashboards.
• Standardize and integrate IT operations and business intelligence functions under one Technology umbrella.
• Lead, mentor, and build a high-performing technology team (20-30 staff), fostering collaboration and accountability.
• Collaborate with executive leadership, internal teams, and SAP vendors to ensure alignment on technology initiatives.
• Ensure operational systems (POS, HRMS, supply chain, warehouse, and distribution) are optimized and integrated.
• Monitor performance through KPI tracking, reporting, and continual process improvement.

Required Experience & Skills:

• Minimum of 10 years in technology leadership roles, with at least 5 years specializing in SAP solutions within retail.
• Deep understanding of retail operations, particularly hypermarket-scale, food retail, and operations-heavy environments is a must.
• Strong knowledge of SAP S/4HANA, SAP Retail, SAP Customer Experience (CX), and integrated supply chain solutions.
• Experience with IT and BI systems, digital transformation, e-commerce, helpdesk operations, and analytics.
• Proven project management skills and ability to deliver complex technology initiatives successfully.
• Strong stakeholder management and communication skills.
• Fluent in English; Arabic is highly preferred.
• Gulf experience is highly preferred; candidates based in Kuwait or the Gulf region will be prioritized.

Qualifications:

• MBA or relevant advanced degree.
• Relevant SAP certifications (e.g., SAP Certified Technology Associate) are highly desirable.
• Hands-on experience with retail technology systems, including POS, HRMS, e-commerce, and supply chain solutions.

Behavioral Competencies:

• Innovative thinker with a passion for leveraging technology to drive retail growth.
• Results-oriented with a focus on execution quality and measurable outcomes.
• Adaptable to dynamic retail environments and emerging technologies.
• High integrity, accountability, and collaborative mindset.

Why Join:

• Lead a critical technology transformation with strong business impact.
• Work in a rapidly growing retail business undergoing digital transformation and organizational restructuring.
• Opportunity to implement cutting-edge SAP technology across multiple functions and channels.