Child Care Subsidy Case Worker I

Provides customer service to Human Services clients. Completes applications for services. Provides information, documents, reports, manages client files and performs other duties.

Provides intake and completes applications and/or registration for determination of eligible services. Determines level of service. Secures and reviews backup documentation. Computes income and determine hours of care for which client is eligible, issues proper documents to clients for eligibility continuation. Submits paperwork for application processing. Responds to clients and vendor inquiries. Provides follow-up on clients who have received internal and external referral to determine that clients were able to access needed service. Determines client satisfaction, verifies information contained in the client application, or request further information. Provides follow-up on documentation submitted to supervisor on customer complaints. Provides follow-up with appropriate program managers & directors on referrals or concerns received from administration and Tribal Council. Maintains logs, registers, and data necessary for program use. Develops and maintains necessary reports for supervisor. Represents program at meeting, community events, with client and the public. Other duties may be assigned.

No supervisory responsibility.

High school diploma or general education degree (GED) and less than one year of specialized training or education.

An additional three (3) years experience in a related field is required.

Must possess a valid driver's license with a driving history verified through a motor vehicle report that meets requirements for Cherokee Nation underwriting rating. A license is required because they will drive a GSA from time to time for conferences and going to our field offices.

An individual should have knowledge of Database software and Word Processing software.

Ability to work with the public.

Must meet and maintain pre-employment and periodic background investigation and adjudication for child care.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision.

While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.