Child Care Subsidy - Eligibility Caseworker I

What You'll Be Doing

The Wake County Child Care Subsidy Program provides financial assistance for parents for their child care needs. This childcare subsidy payment is based upon an assessment of need, income and family size. Each County receives an annual allocation of state and federal funds to be used for subsidized childcare services to its residents. The Child Care Subsidy Program receives additional funding from the Wake County Smart Start Program.

In additional to providing financial assistance, the Wake County Child Care Subsidy Program provides information to the community on choosing and utilizing quality childcare. As a result of receiving quality childcare through the assistance of the Child Care Subsidy Program, children are better prepared for school success. We are currently seeking a Child Care Subsidy - Eligibility Caseworker I to join our team for a rewarding career that assists families in need.

The job duties of this important role include:
Performing Duty Person responsibilities (respond to clients who walk in or call to see a worker) as assigned each month
Assisting with the management of vacant caseloads as well as an assigned case load when there is a staff vacancy
Responding to changes in situations from clients and child care providers and applying these changes to the client’s case per policy requirements
Working closely with a variety of Wake County employees from the Public Health and school system organizations, as well as those persons from other community/social services agencies on a daily basis to better serve the needs of the diverse population
Performing full case management, to include: taking an application and recertification, processing changes submitted by client for all clients on caseworkers case load

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Please note selected candidates are required to complete 6 months in the office based on performance.

We are hiring for vacancies at Departure Drive and Swinburne offices.
About Our Team

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!

The Basics (Required Education and Experience)
High school degree or GED
Two years of job-related experience
Equivalent education and experience are accepted
Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience)
Experience with accurately determining eligibility for child care subsidy or other social service programs (Medicaid, Food Nutrition Services, Energy)
Proficient in NC FAST and OnBase or other document management system
Excellent interpersonal skills and the ability to build and maintain positive, productive relationships with clients and staff
How Will We Know You're 'The One'?
Ability to handle frequent client contact Excellent interviewing and assessment skills
Knowledge of Child Care Subsidy Program Policy
Ability to counsel clients in crisis situations
Skilled in coaching and mentoring staff
Excellent interpersonal skills and the ability to build and maintain positive, productive relationships with clients and staff
Knowledge of community resources
Ability to be flexible and adaptable in an environment with frequent changes
Proficient with basic computer skills and the aptitude to learn new software Proficient with NCFAST
About This Position

Location: HSC Departure Dr Raleigh, NC 27616

Employment Type: Regular

Work Schedule: Mon - Fri 8:15 am - 5:15 pm

Hiring Range: 25.43 - 29.08

Market Range: 25.43 - 32.74

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 3/16/2026