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Child Care Subsidy - Eligibility Caseworker I
What You'll Be Doing
Are you passionate about helping individuals become self-sufficient and assisting families in your community? Here's your chance to make a direct impact!
The Wake County Child Care Subsidy Program provides financial assistance for parents for their child care needs. This childcare subsidy payment is based upon an assessment of need, income and family size. Each County receives an annual allocation of state and federal funds to be used for subsidized childcare services to its residents. The Child Care Subsidy Program receives additional funding from the Wake County Smart Start Program.
In addition to providing financial assistance, the Wake County Child Care Subsidy Program provides information to the community on choosing and utilizing quality childcare. As a result of receiving quality childcare through the assistance of the Child Care Subsidy Program, children are better prepared for school success. We are currently seeking a Child Care Subsidy - Eligibility Caseworker I to join our team for a rewarding career that assists families in need.
The job duties of this important role include:
Performing Duty Person responsibilities (respond to clients who walk in or call to see a worker) as assigned each month
Assisting with the management of vacant caseloads as well as an assigned case load when there is a staff vacancy
Responding to changes in situations from clients and child care providers and applying these changes to the client’s case per policy requirements
Working closely with a variety of Wake County employees from the Public Health and school system organizations, as well as those persons from other community/social services agencies on a daily basis to better serve the needs of the diverse population
Performing full case management, to include: processing initial application, recertification applications, and process changes submitted by client for all clients on caseworkers case load
About Our Team
The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!
The Basics (Required Education and Experience)
High school degree or GED
Two years of job-related experience
Equivalent education and experience are accepted
Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience)
Experience with accurately determining eligibility for child care subsidy
Proficient in NC FAST and OnBase or proficient with a document management software system
Bilingual in Spanish/English
How Will We Know You're 'The One'?
Ability to handle frequent client contact, conveying information clearly and concisely in writing and verbally and maintain a relationship with clients
Excellent interviewing and assessment skills
Knowledge of Child Care Subsidy Program Policy, general knowledge of Human Services/Social Services programs and knowledge of community resources
Ability to counsel clients in crisis situations, listening and responding appropriately Excellent interpersonal skills and the ability to build and maintain positive, productive relationships with clients and staff by listening, understanding and responding to identified needs
Ability to be flexible and adaptable in an environment with frequent changes, working in a fast-paced environment with great attention to detail and accuracy
Proficient with NCFAST and proficient with basic computer skills and the aptitude to learn new software
About This Position
Location: HSC Swinburne Raleigh, NC 27610
Employment Type: Regular
Work Schedule: Mon - Fri 8:00 am - 5:00 pm
Hiring Range: 25.43 - 29.08
Market Range: 25.43 - 32.74
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 5/5/2026
Are you passionate about helping individuals become self-sufficient and assisting families in your community? Here's your chance to make a direct impact!
The Wake County Child Care Subsidy Program provides financial assistance for parents for their child care needs. This childcare subsidy payment is based upon an assessment of need, income and family size. Each County receives an annual allocation of state and federal funds to be used for subsidized childcare services to its residents. The Child Care Subsidy Program receives additional funding from the Wake County Smart Start Program.
In addition to providing financial assistance, the Wake County Child Care Subsidy Program provides information to the community on choosing and utilizing quality childcare. As a result of receiving quality childcare through the assistance of the Child Care Subsidy Program, children are better prepared for school success. We are currently seeking a Child Care Subsidy - Eligibility Caseworker I to join our team for a rewarding career that assists families in need.
The job duties of this important role include:
Performing Duty Person responsibilities (respond to clients who walk in or call to see a worker) as assigned each month
Assisting with the management of vacant caseloads as well as an assigned case load when there is a staff vacancy
Responding to changes in situations from clients and child care providers and applying these changes to the client’s case per policy requirements
Working closely with a variety of Wake County employees from the Public Health and school system organizations, as well as those persons from other community/social services agencies on a daily basis to better serve the needs of the diverse population
Performing full case management, to include: processing initial application, recertification applications, and process changes submitted by client for all clients on caseworkers case load
About Our Team
The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!
The Basics (Required Education and Experience)
High school degree or GED
Two years of job-related experience
Equivalent education and experience are accepted
Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience)
Experience with accurately determining eligibility for child care subsidy
Proficient in NC FAST and OnBase or proficient with a document management software system
Bilingual in Spanish/English
How Will We Know You're 'The One'?
Ability to handle frequent client contact, conveying information clearly and concisely in writing and verbally and maintain a relationship with clients
Excellent interviewing and assessment skills
Knowledge of Child Care Subsidy Program Policy, general knowledge of Human Services/Social Services programs and knowledge of community resources
Ability to counsel clients in crisis situations, listening and responding appropriately Excellent interpersonal skills and the ability to build and maintain positive, productive relationships with clients and staff by listening, understanding and responding to identified needs
Ability to be flexible and adaptable in an environment with frequent changes, working in a fast-paced environment with great attention to detail and accuracy
Proficient with NCFAST and proficient with basic computer skills and the aptitude to learn new software
About This Position
Location: HSC Swinburne Raleigh, NC 27610
Employment Type: Regular
Work Schedule: Mon - Fri 8:00 am - 5:00 pm
Hiring Range: 25.43 - 29.08
Market Range: 25.43 - 32.74
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 5/5/2026
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