Child Support Manager 14 - Bureau of Child Support

Job Description

The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit our MDHHS Diversity, Equity, and Inclusion Plan (Download PDF reader).

This position is a unit manager of a technical Child Support production environment. The manager is responsible for case initiation and case referral to court Prosecuting Attorneys and Friend of the Court Agencies. This position is responsible for coordinating OCS child support program initiatives with PA Offices and FOCs; overseeing and monitoring the quality of service delivery; overseeing the productivity and work quality of staff; ensuring federal and state deadlines and regulations are met, and managing and reporting on unit performance goals using customer interaction technology.

Position Description (Download PDF reader)
Job Specification (Download PDF reader)

To be considered for this position you must:

• Apply for this position online via NEOGOV; click on "Apply" in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
• Relevant experience and/or education referred to in the supplemental questions must be documented in the resume, transcript and/or application to allow for accurate screening.
• Attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
• Attach a cover letter.
• If applicable, attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts. Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature.

Required Education and Experience

Education

Possession of a bachelor’s degree with at least 30 semester (45 term) credits in one or a combination of the following human service areas: social welfare, social work, sociology, psychology, family ecology, family life education, community services, family and child development, guidance and counseling, criminal justice, gerontology, special education, or education of individuals with exceptionalities.

Experience

Five years of professional experience performing child support activities equivalent to a Child Support Specialist, including three years equivalent to a Child Support Specialist P11, two years equivalent to a Child Support Specialist 12, or one year equivalent to a Child Support Manager 13.

Additional Requirements and Information

The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises.

Your application for any position does not guarantee you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.

This position is expected to work remotely. Occasional travel to the office located in the Romney building, 111 S. Capitol Ave., Lansing, MI. may be required. Based on operational needs and within established limits, remote work and alternate or hybrid work schedule requests for this position may be considered.

Selected candidates who have been approved to work remotely or a hybrid schedule must complete that work within Michigan. Candidates should confirm work location and schedule at the time of interview.

Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator (Download PDF reader) for the agency that posted this position vacancy.