Child Support Specialist 12 - Child Support Recognized Resource - Bureau of Child Support

Job Description

The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit our MDHHS Diversity, Equity, and Inclusion Plan. (Download PDF reader)

This position is the recognized resource for Genesys Electronic Workload Management (EWM) workflow and monitoring system used by Case Management and is responsible for assisting with Electronic referrals from other governmental entities. This position serves as Michigan’s expert practitioner and recognized resource person in the utilization of Genesys EWM technology, providing and analyzing data, developing job aids and reference guides, and providing backup to the Genesys Administrator (departmental specialist) during times of absence. This position interacts with Child Support Specialists, Child Support Managers, and our partners in the field and other states to assist with any questions or issues with our new technologies. Additionally, the position is required to have working knowledge of the Interstate Central Registry processes and procedures in order to assist with caseloads and facilitate issue resolution and process
improvements.

Position Description (Download PDF reader)
Job Specification (Download PDF reader)

To be considered for this position you must:

• Apply for this position online via NEOGOV; click on "Apply" in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
• Relevant experience and/or education referred to in the supplemental questions must be documented in the resume, transcript and/or application to allow for accurate screening.
• Attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
• Attach a cover letter.
• If applicable, attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts. Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature. Please review Civil Service's guidelines regarding Official Transcripts: Official Transcripts (michigan.gov)
• Attach a response to the following: Please describe your understanding of the IV-D Child Support Process.

Required Education and Experience

Education

Possession of a bachelor's degree with at least 30 semester (45 term) credits in one or a combination of the following human service areas: social welfare, social work, sociology, psychology, family ecology, family life education, community services, family and child development, guidance and counseling, criminal justice, gerontology, special education, or education of individuals with exceptionalities.

Alternate Education and Experience

Possession of a Bachelor's degree in any major and at least four years of professional case management experience in the Title IV-D child support program (including Friend of the Court, Prosecuting Attorney's Office, and the State Disbursement Unit) may be substituted for the education and experience requirements.

Additional Requirements and Information

The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises.

If you previously held status in this classification and departed within the last three (3) years, please contact Human Resources regarding your interest in a potential reinstatement. Reinstatement is not guaranteed or required.

Your application for any position does not guarantee you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.

Position Location/Remote Office: This position will work remotely. Occasional travel to the office located at 111 S. Capitol, Lansing, MI. may be required.

Selected candidates who have been approved to work remotely or a hybrid schedule must complete that work within Michigan. Candidates should confirm work location and schedule at the time of interview.

Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator (Download PDF reader) for the agency that posted this position vacancy.